Job Title: Customer Services Assistant
Role Type: Permanent / Part Time - 18 hours per week
Our client has a new opportunity for a part time Customer Services Assistant to work in their busy branch in Market Harborough.
Key Responsibilities:
\xc2\xb7 Deliver exception customer service
\xc2\xb7 Deliver competent till management service
\xc2\xb7 Demonstrate a full knowledge of the clients products (full product training will be provided)
\xc2\xb7 Ensure that correct policies, processed and procedures are followed at all times
\xc2\xb7 Take ownerships of your training and development and proactively drive this
\xc2\xb7 Commitment to the business objectives and contributing to these accordingly
\xc2\xb7 Provide help and support to customers and colleagues where required
\xc2\xb7 Ensuring the customer journey results in good customer outcomes
\xc2\xb7 Security of customer data
\xc2\xb7 General administration
Key skills
\xc2\xb7 Good customer service skills gained in a customer facing role
\xc2\xb7 Highs levels of accuracy and numeracy
\xc2\xb7 Flexible & adaptable
\xc2\xb7 Sense of community
\xc2\xb7 Passionate about what you do
This is an 18 hours per week contract. Tuesday Thursday, Friday 9am - 3:30pm (1/2 hr lunch). Saturdays are on a rota basis, 8.45am-12.15pm
One Saturday per month is spent working in Market Harborough, while all other Saturdays are paid travel days.
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