Job Description

A peek into your daily adventures:Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you\'re ready to begin a fabulous adventure and you\'re passionate about retail, we have the perfect role for you!Each JoJo store is unique whether that\xe2\x80\x99s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you\xe2\x80\x99ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You\xe2\x80\x99ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.A day in the life:

• Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
• Preparing Omni-Channel orders.
• Liaising with customers in store or via the phone on Omni-Channel orders.
• Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
• Embracing new product knowledge or learning to increase sales opportunities.
• Actively listening to our customers\xe2\x80\x99 needs and working out what the best solution is for them.
• Taking pride in keeping your store looking immaculate.

A typical week would be 1 x 7.5 1 x 6 & 1 x5 hour shifts however, flexibility is required in line with store requirements.Please note: We will only recruit individuals who are over the school leaver\'s age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- Please click the following link:Skills that make you shine:

• Previous retail, customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
• You\xe2\x80\x99ll need a self-developing mentality and a curiosity to learn new products independently.
• We don\xe2\x80\x99t like hard sales techniques, but you\xe2\x80\x99ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers\xe2\x80\x99 needs.
• You\xe2\x80\x99ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
• Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
• We like to keep our stores looking tip-top, so you\xe2\x80\x99ll have a keen eye for detail and play a key role in maintaining our standard.

Just to give you a taste of our culture, we\xe2\x80\x99ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening
• Take ownership of all aspects of the role.

Perks and Benefits:

• Extra day of annual leave for each year you\xe2\x80\x99re with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Let\xe2\x80\x99s celebrate JoJo doing well \xe2\x80\x93 non-contractual bonus scheme.
• We love our products! Get 40% off JoJo branded lines.
• Flexible work options.
• Helping plan for the future - enhanced pension scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru \xe2\x80\x93 You do not need to live in Wales!
• Flexible work options.
• Saying thank you \xe2\x80\x93 employee recognition programme (Huggg)
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher \xe2\x80\x93 Get a free sight test and contribution towards glasses (T & C\xe2\x80\x99s) apply.
• Embrace an \xe2\x80\x9cIt\xe2\x80\x99s up to you\xe2\x80\x9d learning environment with ongoing training and development opportunities.
• Enjoy fabulous social events.
• Get on the move - cycle to work scheme.

Want to know more about JoJo?We make happy and helpful clothes and products that let children be children \xe2\x80\x93 in all their silly, messy, adventurous, noisy, imaginative joy. But we\xe2\x80\x99re not just about selling products; we\xe2\x80\x99re about creating a warm, community-centric environment for our employees and our customers. From over 70 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children\xe2\x80\x99s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.

JoJo Maman B\xc3\xa9b\xc3\xa9