Job Description

Location \xe2\x80\x93 WFH predominately with a requirement to travel to office at least once per month therefore you must live within a commutable distance to Windsor or Leicester

Salary - \xc2\xa329,366 with up to 7% quarterly bonus available.

Working pattern \xe2\x80\x93 Monday -Thursday 8.30am - 4.45pm and Friday 8.30am \xe2\x80\x93 4.15pm One later day per week will be required 9.15am - 5.30pm

Centrica Business Solutions have a fantastic opportunity to join the team as an Account Manager or as we like to call it a Customer Outcome Manager.

Working in CBS as an Outcome Manager you will be responsible for the proactive management of a customer portfolio to improve brand and customer experience.

This role covers the end-to-end customer journey from meter reads to debt collection and complex metering queries, ensuring world class service is delivered along the way. This is a role with variety and the chance to build fantastic relationships with a highly valued customer base within the organisation.

Having B2B experience would be a massive advantage but it is not essential. Energy industry experience or even experience of managing multiple clients on a frequent basis would be suitable.

What\xe2\x80\x99s in it for you on top of a great salary and bonus?

Contributory Pension scheme. Private medical cover & Life Assurance

Electric car scheme / Cycle to work scheme

33 days holiday allowance and the option to buy/sell up to 5 additional days

Excellent range of flexible benefits, including technology vouchers & travel insurance

Here\xe2\x80\x99s a little bit more about what we see as a great fit:

Excellent time management and organisational skills to deliver accurate / timely results often ahead of time

Strong attention to detail and focus on quality to ensure accuracy of commercial details within the business

Regular customer meetings virtual or face to face for contract reviews, portfolio performance and relationship building

A thirst for knowledge (listening and questioning skills) with good comprehension and retention competencies

Strong communication skills both written and verbal- Listens to and understands customer needs, taking the most appropriate action to maximise customer satisfaction and minimise repeat contact

Manages self and relationships; thrives in a high-pressure environment with tight deadlines with flexibility to change through the evolution of service and system changes

Ability to produce detailed and accurate information pro-actively and on a timely basis in line with internal \xe2\x80\x93and external customer expectations

Plans, monitors and is committed to action; takes accountability for getting things done to deliver on customer promises often ahead of time

Analytical and problem-solving skills with the ability to critique new concepts and to the delivery of solutions

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team \xe2\x80\x93 a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the \'Apply\' button.

Centrica