Job Description

:

Company: Milexa Group

Brand: Hovia

Location: Liverpool City Centre (Baltic Triangle)

Reports to: Jack G, Head of Growth

Hours: Mon-Fri - 9am-5pm (part time will be considered)

Salary: \xc2\xa319,000 - \xc2\xa324,000

Mission

The core mission of the Customer Account Executive is to establish, manage and grow our customer B2C sales channel. You will be responsible for owning your customer from initial contact through to sale, playing the integral role of maximising revenues from inbound leads and winning new business repeat sales activity. You\'ll be responsible for managing communications with our B2C customer base ensuring they have the best experience from start to finish, regardless of their query.

Role Overview

Daily activities will involve handling customer queries received through the Hovia website and calls (inbound and repeat customers). You will deliver the highest quality and most adaptable sales support in our industry in order to win business and build client loyalty and repeat business. Queries will vary from help ordering samples to updates on delivery - no matter what the request it, as a Customer Account Executive, you will provide a memorable experience.

A focus and dedication to continuous improvement is essential. You will learn and be involved in driving expansion in a high-growth business, working closely with your Head of department and a passionate wider team dedicated to rapid growth. You should be prepared and excited by this opportunity and challenge.

Requirements:

Role Objectives & Outcomes/Goals

You will be tasked with achieving the following outcomes in this role:

• No. of new B2C accounts added per month
• No. of new B2C contacts added per month
• No. of B2C opportunities added per month
• No. of B2C opportunities won per month
• No. of repeat B2C orders
• Trustpilot Score and feedback

Role Responsibilities

• Grow the B2C sales channel
• Convert inbound B2C leads into sales and accounts, maximising revenues from by turning leads in to repeat business customers
• Take ownership of your customer from first contact through to sale, offering creative and solution-focused support and assistance to help turn enquiries into sales.
• Handle calls and email enquiries for B2C contacts
• Deliver consistent, helpful and efficient product and project information and communication in line with \'The Milexa Way\'
• Ensure accounts and records on customers and sales are accurately maintained and updated.
• Provide feedback on evolving customer preferences and new product and service requirements, highlighting opportunities for improvement, and executing plans to improve.
• Own company Trustpilot account ensuring all customer feedback is dealt with and responded to appropriately
• On occasion, support our B2B team with ticket responses

Benefits:

Milexa Group was founded in 2010 and has grown to be one of Britain\'s fastest growing companies, ranking No.39 on the Sunday Times Fast Track 100 in 2020. Our office and production studio is based in Liverpool\'s Baltic Triangle, in a beautiful warehouse conversion that we renovated in 2020. We currently operate under a hybrid model with everyone spending two days a week on site.

Our purpose is to enrich the spaces that shape our lives, without costing the earth - wallpaper and murals are what we make, helping people achieve their decorating vision is what we really do. Our mission is to help everyone enrich the spaces they live, work and play through accessible modern design, all whilst minimising any negative impact on the planet.

Our wallpaper brand, Hovia is a design brand dedicated to the art of decorating, and our ambition is to become the world\'s most iconic decorating brand. We\'re building a world class team to get there; focusing on great design, rapid digital expansion and a top class proposition and operation. Our business is based around innovation and creativity, and we\'re passionate about developing people as well as products. Everyone has an important role to play in our organisation and it is a place where all ideas are listened to and people are given the freedom to make a real impact and do the best work of their lives, working with a team of outstanding colleagues.

Our Values

We\'re passionate about our company values and want people who align well with them to join our team. If you feel that you\'re well aligned to our core values then we\'d love to hear from you.

• Be authentic
• Make an impact
• Enrich people
• Raise the bar

Commitment to Diversity

At Milexa we celebrate and support our differences. We believe that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish.

Milexa is an equal opportunities employer and welcomes applications from all sections of society. Employees and applicants for jobs will be considered based on their abilities and will not be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Milexa group