Job Description

We have an opportunity to join our team at Bishop Auckland Town Hall at 24 hpw.WHAT IS INVOLVED?You will manage day to day operations ensuring a high-quality service to customers, that is safe, efficient and enjoyed by users.Supporting the Operations Manager you will maximise income and provide the highest standards of customer care and experience.You will support the Operations Manager to lead a team that is motivated, positive, customer focussed and that implements a xe2x80x9ccan doxe2x80x9d culture contributing to the overall success of the service area and the organisation as a whole.Acting as an advocate for cultural venues and programmes you will proactively encourage and support customers to enjoy a positive experience.We encourage you to contact Mark Saint, Cultural Operations Manager tel. no. 03000 268133 or emailWHAT WILL I NEED?

• NVQ Level 3 or equivalent experience in a relevant discipline

• First Aid qualification

Significant experience of working in front of house in a theatre, culture or arts organisation is essential along with management experience in a cultural environment including an appropriate level of experience supervising employees and volunteers.You must have a working knowledge of the cultural sector and how it relates to front of house operations.Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.Please refer to the attached person specification for the full criteria.REWARDS AND BENEFITSWe offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.

• Option to purchase up to 10 additional days annual leave per year.

• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).

• Hybrid working (home and office working).

• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.

• Wellbeing Portal and access to an Employee Assist Scheme.

• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.

• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).

• Discounted DCC gym membership.

• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.

• Trade Union membership.

• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.Please note that hybrid working and flexible working arrangements do not apply to this post.Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefitsSOCIAL MEDIADonxe2x80x99t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!Follow us on InstagramLike us on FacebookEQUALITY, DIVERSITY, AND INCLUSIONWe are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforceINTERVIEWSInterviews are intended to be held from the week commencing Monday 14th April 2025.We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.HOW TO APPLYIn line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.Please use the xe2x80x98Person Specificationxe2x80x99 section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentREG@durham.gov.uk or telephone the Recruitment Help Desk on tel. no. 03000 26 27 27 (option 5).PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf

Durham County Council