Job Description

Crowne Plaza - Food & Beverage Team Member - Primarily working in C&BAbout UsAndras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafxc3xa9 Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.What is the job?Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes. You will also be working in Conference & Banqueting and at meetings and events to ensure that our customers receive the highest customer service whether by providing an excellent food and beverage service or will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests.Hours0 hoursPayUp to xc2xa312.19, depending on ageWhat we offer:Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friendsHealth Care Cash PlanDiamond membership of Kingsbridge Hospital GroupEnhanced Pension SchemeEnhanced Maternity PayEnhanced Paternity PayCycle to workRecruit a friend schemeEmployee Appreciation and Social EventsEmployee of the Month Awardxc2xa320 for completion of FLOW trainingIncreased Annual leave with serviceDiscount at Bodyscape - Employee rate and family and friend rateCyrospa discount rate at BodyscapeCommunication and advice on Health and WellbeingAndras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels GroupWork for globally renowned Hotel BrandsReward Club Incentive SchemeHotel Incentive schemeAbout the roleYour day to dayMake each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guestOwn your Workstation - keep on top of supplies and equipment, and minimise wasteTell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidentsHelp create a safe space by following our safety procedures and wearing necessary protective equipmentBe cleaner than clean - meet or exceed local cleanliness and hygiene lawsHelp with washing up and other kitchen duties when neededGive guests a better experience by helping with any queries or adviceWear your uniform with prideHelp ensure the conference and banqueting rooms are set up and fully serviced for the day's business to a Crowne Plaza Brand Standard which will include moving tables and chairsTake on other ad-hoc duties when the whole team needs to pull together.How do I deliver this?We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all Crowne Plaza hotels.Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.About the companyWe are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.Required Criteria

• Good communication and listening skills
• Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.

• Experience within the hospitality industry
• Experience in working in events or Conference & Banqueting
• Experience within a Food & Beverage/Waiting staff role
• Experience within a customer service role.

Andras Hotels