Job Description

Location:

London

Sector:

Media

Contract Type:

Contract

Salary:

Negotiable

Contact:

Mo Newman

Contact Email:

mo.newman@pcrdigital.com

Published:

4 days ago

Duration:

6 Months

Expiry Date:

Thu, May 01 2025

Reference:

BBBH12995_1744899499

Start Date:

ASAP

CRM Coordinator

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London - 4 days on-site - Contract - 6 Months

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200 p/d + benefits - Inside IR35

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Our global media client is looking for a CRM Coordinator to join the team in London on a 6 Month contract. You will play a crucial role in planning, managing and optimising communication to customers (email, in app, push) to improve customer engagement and satisfaction. You will work closely with various departments, including marketing, PR, and copywriters, to create engaging campaigns and ensure seamless integration and execution of CRM strategies.

Key Responsibilities:

Support the customer engagement team in the day-to-day delivery across key engagement channels, specifically UI, in-app and email / push notifications. Brief the creative team and manage the creative and copy for customer comms channels (in app, email, push). Own and facilitate the delivery process for regional and local campaigns ensuring assets are delivered to strict deadlines and required specs. Plan and maintain a calendar of key moments that impact customer engagement (content releases, seasonal activity, new feature roll out). Build relationships with local market teams and be a go to for customer engagement related queries. Maintain a customer engagement source of truth database that contains core information such as overview of our channels, specs, legal restrictions, automation rules. Analyse customer data to identify trends and opportunities for improvement. Collaborate with marketing teams to create targeted campaigns and promotions that compliment & support product engagement priorities. Monitor and report on CRM performance metrics, providing insights and recommendations. Identify opportunities to streamline processes or approaches to support efficiencies Stay updated on industry trends and advancements in CRM technology.

Qualifications:

Bachelor's degree in Marketing, Business, or a related field. Experience in CRM management Analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and tools. Ability to work collaboratively in a fast-paced environment. Detail-oriented with strong organisational skills.

Do you have 1+years experience with CRM coordination and the ability to measure campaign success? Do you have great attention to detail? Do you understand campaign processes for In App and push notification? Then I'd love to hear from you!

Everybody is welcome

At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.


We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.





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About PCR Digital

We are PCR Digital, a small and personal London recruitment agency that specialises in technology roles across digital, broadcast, Video on Demand, and enterprise IT. Our clients range from internationally recognised, global organisations to growing start-ups, and the opportunities that we have are dynamic and constantly changing within our sectors.


Please feel free to apply to any of our roles, , or ask us any questions. We will do our best to offer you support and let you know if any of our opportunities suit your profile.
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Support for candidates

We believe in caring for our candidates and working closely with our clients, so we will only pair you with opportunities for which we believe that you are truly the right fit. You will receive our support and utmost respect throughout the process, and we will always be happy to answer any questions that you have about the hiring procedure.


After speaking to you and evaluating your profile, if you are interested, we will also let you know about new roles that come through that you might be the right fit for.