Job Description

The

KILLSTAR

brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.



We are looking for someone who is passionate about customer relationship management and email marketing, with a keen eagerness to contribute to a dynamic and talented marketing team. The ideal candidate will be detail-oriented, highly organised, and possess excellent communication skills.


In this role, you will work independently while collaborating with the wider marketing team based at our Brighton HQ. You will work closely with the Email Marketing Lead, Designers, and eCommerce Team to support the execution of CRM campaigns, customer segmentation, and performance analysis. This role presents a fantastic opportunity for someone looking to expand their expertise in CRM, develop innovative customer engagement strategies, and grow within a fast-paced, creative environment.


If this sounds like the opportunity for you - we would love to hear from you!

WHAT YOU'LL DO:

Oversee the end-to-end briefing and scheduling of email, push notifications and SMS campaigns in line with our marketing calendar: including build, segmenting, and basic reporting of these campaigns on a weekly basis. Design and implement email marketing campaigns. This includes (but is not limited to) developing copy and subject lines, designing email templates, QAing email templates, deciding on segmentation and more. Work closely with the wider marketing team to align messages and visuals. Attending meetings and presenting as part of the wider marketing team, being a champion of the CRM channel Work in collaboration with designers to optimise email creative and template structure based on best practices. Maintain databases of customer information, drawing upon data as needed to inform next campaigns. Manage, collect and report on email, push and SMS marketing campaigns and results; use results to determine success of campaigns as well as suggestions for improvements and new campaigns. Ensure prompt, accurate, and error-free communication with customers to build loyal relationships and minimise unsubscribes. Put an A/B testing plan into place, and report on learnings from previous tests which will to inform CRM strategies Ensure emails follow industry standards and privacy policies. Assist the Email Marketing Lead with maintaining automated emails, and work in partnership to come up with new ideas to be implemented. Manage and keep a log of discount codes used across all email and SMS campaigns, and review effectiveness.

WHO YOU ARE:

+

Creative

: You are full of new and unique ideas, have a creative eye for design and are great at piecing together content cohesively. +

Customer-Focused

: You are always thinking of the onward journey from a marketing campaign, and how that can be improved.
+

Detail-Orientated

: You check your work diligently and hold it to a high standard.
+

Organised

: You can orchestrate multiple activities at once to accomplish a goal effectively to deliver results.
+

Reliable Communicator

: You are good at keeping people updated about changes, and your written and verbal communication is clear and concise.
+

Trendy

: You are digitally savvy and like to keep up with what is new in the world.

YOUR EXPERIENCE INCLUDES:

1-2 years experience in a digital marketing role is desirable. Experience in reporting on and analysing marketing campaigns. Confident Google Sheets/Docs user and being confident on a laptop is a must.

BONUS IF YOU:

Have a degree in marketing or related field. Are versed in email and SMS marketing and best practices. Have a strong interest in digital marketing, and want to learn more about email, SMS and push notification marketing. Have a creative background (e.g. in design, or copywriting experience). Have lots of creative ideas to bring to the team and to further enhance our customer experience. Like alt fashion!

WORK HOURS & LOCATION:

Here at KILLSTAR, we support a hybrid working model. This means you will join us on site for three days a week at our HQ in Brighton. The other 2 days can be spent working from wherever you choose, either on-site, remotely or from home. Some domestic and international travel may be required periodically.


This role is a full-time position of 40 hours, with hours worked between 08:00am - 06:00pm, Monday through to Friday.

DOES THIS SOUND LIKE YOU?

KILLSTAR

is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a "come as you are" culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.


All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.