Job Description

REQ ID: 119572
JOB TITLE: Critical Concerns Engineer
SALARY: \xc2\xa334,400 - \xc2\xa342,000
POSTING END DATE: 05/10/23
LOCATION: Coventry

We\'re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers.

WHAT TO EXPECT

The Critical Concerns Team reports to the Product Integrity Director who in turn reports the Product Engineering Director. The team is responsible for identifying issues related to JLR products where there may be an unreasonable risk to safety or compliance.

This covers vehicles in use with customers, within the retail network, within vehicle distribution and within manufacturing plants These issues are identified as Critical Concerns and the responsible Critical Concerns Senior Engineer leads the investigation with the person most knowledgeable within JLR.

The Engineer role provides robust and timely input into the Management and Escalation of Critical Concerns Process.

Key Accountabilities and Responsibilities

• Administer the daily Critical Concerns (CC) start-up and closure review meeting.
• Loading new CCs to the Critical Concern database.
• Review CC Investigations for completeness and inclusion in the daily closure review meeting.
• Be a primary interface, for the Critical Concerns Department, with the Dealer Technical Support, Market Representatives and Product Investigation Organisations.
• Jointly, with the broader Critical Concerns\' Team, engage in the methodical and robust progression of Critical Concern investigations, producing accurate records and working cross-functionally to drive prompt resolution by supporting departments.
• Develop investigation summaries, with supporting data analysis, for progression to the Product Safety and Compliance Committee (PSCC).
• In line with the department\'s customer focus, write responses to Critical Concern enquiries from global markets.
• Complete the closure process of applicable CC investigations.
• Ownership of the Priority Part Return process and tracking.
• Liaising with the Road Side Assist teams to ensure clear and robust information received in Quality Reports.

WHAT YOU\'LL NEED

Knowledge, Skills and Experience

• Experience of working in a customer facing part of an Organisation, with an understanding of considerations in respect of Product Liability legislation and "Communication Practices".
• A working knowledge of Quality Operating Systems processes, mapping and investigation tools and techniques.
• Vehicle systems integration, functionality, diagnostic or Telematics knowledge.
• Educated to degree level, in an Engineering or appropriate Science subject or closely related discipline is preferred.
• Evidence of excellence in team working, interpersonal skills and ability to present and articulate a clear point of view.
• Evidence of excellence in team working, "Clear Communication " of information using Word and PowerPoint plus problem solving and interpersonal skills.
• Proficient level of ability to structure, analyse and interpret data. (Six Sigma Yellow Belt ideally)
• AWS, IQM and Tableau knowledge would be an advantage.

SO WHY US?

Bring all this to the home of premium innovation, and you\'ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

JLR is committed to equal opportunity for all.

Jaguar Land Rover