Job Description

Crisis Support Worker

Hours:

17.5 per week

Salary:

23,500 per annum, pro rata (rising to 24,000 following successful completion of a 6-month probationary period)

Contract:

Permanent, workplace based with some travel to outreach centres within Monmouthshire

Location:

Monmouthshire Compulsory participation 2nd tier on-call rota (Paid)

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support

Purpose of the Post:

You will deliver specialist support services to people experiencing any form of Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV).


Based in our Hwb's you will respond to referrals and undertake initial assessments. You will be key to helping people identify which services they want and need, coordinating their pathway into both external and internal services. You will case hold the people who present with immediate crisis and safety concerns, until such times as their immediate needs are met, and risks reduced. You will also case hold people who opt to use the Hwb for drop-in style support.

Specific Responsibilities

Provide a friendly, accessible and responsive service to people contacting or referred to Cyfannol for support. Provide planned, drop-in and emergency appointments in person at our Hwb, and at our outreach centres across Monmouthshire, plus online means when requested. Provide a daily response to external referrals via Public Protection Notices (PPN) following currently agreed protocols. Provide people with information, initial support needs assessment, risk assessment and safety planning services. Assist people in identifying and managing any immediate safety and safeguarding concerns and support them to contact the police and social services if appropriate. (following all currently agreed protocols, especially where we have a duty to report even without consent) Provide signposting and referral to any external services the person chooses to access, and coordinate access to internal services. When immediate emergency refuge accommodation is requested, assess the suitability for our own refuges, liaising with service coordinator. If refuge is requested in another area, liaise appropriately with that agency and arrange transportation if needed. Complete Multi Agency Risk Assessment Conference (MARAC) referrals for people experiencing high-risk VAWDASV Manage the recording of all contact with, and work done for, the person onto our Case Management System. Collaborate and keep in touch with colleagues in our other Hwb's, to ensure consistency of approach, sharing of information and providing virtual cover during absences.

General Responsibilities

Contribute to the:


Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive, reflective and explorative working environment Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.

A current valid driving licence, access to a car and insurance covering business use is essential.

Closing Date: 7th May 2025


Due to the nature of these roles, they are only open to

female applicants

(Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.


Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.