Job Description

We are currently recruiting for a position working within our Credit Control team on

part time 21 hour permanent contract.

The successful candidate will have experience in a fast paced credit control environment, and have an exceptional attention to detail. Furthermore you will be a team player who can communicate effectively with clients and colleagues with logical problem solving abilities.

The team are responsible for collection & management of debt on the Major Business Account ledgers and Individualy responsible for a defined portfolio of accounts, split by customer type & sector.

Role Details

Salary: Up 28,000 per year FTE

Bonus: Up to 10%

Location: Tadworth (

KT20 6RP)

Hybrid working after 3 months - Office-based during induction

Working Pattern: Hybrid working

Contract type: Permanent

About the Role

Part of team responsible for ensuring that TotalEnergies collects its customer debts in a timely and efficient manner. To secure payment of monies owed to TotalEnergies Gas and Power by industrial and commercial customers that fall beyond contractual payment terms.

Qualifications / experience required

The successful candidate will have experience in a fast paced credit control environment, and have an exceptional attention to detail. Furthermore you will be a team player who can communicate effectively with clients and colleagues with logical problem solving abilities.

Key Responsibilities:

Multi-System Use:

Efficiently navigate and utilize multiple systems.

Excel Skills:

Proficient in using filters and drop-downs.

Admin Management:

Manage shared emails with a 2-day SLA. Organize personal emails and manage payment plans. Handle queries related to tenancy changes, meter issues, read issues, pricing issues, and payment allocations.

Ledger Management:

Oversee 90 accounts, each ranging from 5k-50k at the disconnection stage. Contact each account a minimum of 3 times a month. Conduct in-depth dispute checks monthly.

Account Audits:

Perform a comprehensive review of all accounts 5 days before disconnection to ensure no issues.

Disputed Warrants:

Address customer account disputes and provide evidence for court proceedings.

Complaint/Escalation Resolution:

Resolve complaints and escalations, particularly for customers facing disconnection.

Isolations:

Liaise with disconnection agents on-site to confirm customer status and address issues.
We have wide range of benefits and opportunities for career development including:

Contributory Pension Life Assurance Gym membership - Fully subsidized Corporate gym membership Private Healthcare Private DentalCare

Diversity and Inclusion:

At TotalEnergies, we value respect for each other. We are committed to creating an inclusive environment where everyone can express and develop their potential. We ensure all employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity, or affiliation with any group.

Job Types: Part-time, Permanent

Pay: 25,000.00-28,320.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking Private medical insurance Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Experience:

credit control: 1 year (preferred)
Work Location: In person