Job Description

Overview of the Company:

Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators.

Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.

Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.

Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.

Main purpose of the role:

The primary role of a credit controller is to take full responsibility and management of a portfolio of key customers with the purpose of maximising the debtor cash collection performance and reduce overdue debt whilst minimising any risk of late payment and bad debt. This role works closely with their peers and cross-functionally with other departments and branches/depots based around the UK.

Scope of the role:

The scope of the role of the credit controller for GDC is to evaluate the creditworthiness of potential customers, managing customer accounts, handling and resolving disputes, following the company's policies and procedures. The credit controller is expected to work closely with the customer service team and sales representatives in order to improve customer experience and customer retention.

Primary Objectives:

Take full ownership of and responsibility for a portfolio of high value key customers, managing the full collection cycle including payment plans, stop supplies, dispute management and ensuring customer accounts are fully reconciled

Actively participate in regular team meetings as well as review meetings with stakeholders as and when required

Work with cross functions and key people within the business to ensure invoice disputes are proactively recorded and resolved in a timely manner

Provide team and business with direct contact point for key and regional customers

Ability to foster effective teamwork between the team and cross functional teams

Take full and active ownership, supporting the team with ad hoc projects as & when required

Ensure activities are targeted at maximising cash collection and reducing overdue debt

Ensure all activities are performed, including reporting and business reviews in line with company policy, internal control procedures and the month end timetable

Primary measures of effectiveness

Aged debt for the allocated customer base over 90+ days to be zero (excluding legal, administration)

Customer credit checks, master data and credit monitoring updates to be done at least once a quarter

Maintaining a good relationship with customers, and rest of the business

Secondary objectives

Continuous improvement - always looking at working better and easier rather than performing same repetitive/manual tasks

Support in system developments and changes in the system or working processes

Strive to improve their knowledge about the products we offer, the business and the Group

Qualifications - Skills - Experience required for the role

Proven working experience as a Credit Controller

Experience in Retail/ home improvement and/ or Manufacturing ideal but not essential.

Good communication skills both written and verbal.

Advanced excel, use of Microsoft Business Central would be advantageous but not essential.

Excellent professional telephone manner.

The ability to travel to other locations as required.

Ability to prioritise workload.

Company Values

As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.

PROTECTING PEOPLE

We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.

CUSTOMER FIRST

Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people

MOVING FORWARD

We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PERFORMANCE PROMISE

We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.

TOGETHERNESS & TRUST

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards

The above is not an exhaustive list and the job holder may be required to perform (on a temporary or permanent basis) other related or unrelated tasks which the company reasonably believes falls within their capability and/or responsibility.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme
Schedule:

Monday to Friday No weekends
Work Location: In person