Job Description

This role will involve working as part of a close-knit team to ensure all revenue is collected on time. You will be responsible for building relationships with customers and administering the credit control and debt management process.

Credit Controller role:

• Pursuing customers via telephone, email and letter.
• Processing card payments.
• Escalating Customers accounts forward and processing suspension and cease notices.
• Sending letters before action.
• Prepare and send files to our solicitors.
• Cessation of services.
• Completing proof of debt forms.
• Write offs.
• Assisting the funders with customers on their Delinquency review.
• Updating funders on whether the customer owes and when we send cease notices.
• Updating funders on insolvencies and working closely to retain customers.
• Managing blacklist, confirming whether work can be completed for customers with outstanding invoices.
• Receiving incoming emails, letters and calls from customers and dealing with them professionally and in line with the company\'s guidelines.
• Using various company systems to investigate customer queries.
• Amending customer bank details and customer information.
• Invoicing for customers and raising credit notes.
• BAC\'s requests - customer refunds and customer Statements.

Opportunity to be part of a company thriving on growth.|Permanent position paying up to \xc2\xa325k

The successful Credit Controller:

• Previous experience within a credit control environment with knowledge of credit control/debt collection processes
• A creative approach to problem solving and overcoming challenges
• Strong communication and interpersonal skills with the ability to negotiate
• A high attention to detail and well organised with a methodical approach to workload

Based in Bournemouth, my client are one of the nations leading telecommunications distributors, and are continuing to grow. They are looking to add a credit controller to their collections team.

• Competitive Basic salary of up to \xc2\xa325,000.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays.
• Monday to Friday working hours.
• Refer a friend scheme.
• Cycle to work scheme.
• Private Health Insurance.
• Company pension

Page Personnel