Job Description

Credit Control Team Leader

Office based with hybrid working, minimum 2 days a week in the office.

Salary: up to 35,000 per annum depending on experience.

The Credit Control Team Leader is responsible for supervising the Accounts Receivable and Credit Control function across both our ATS Euromaster and Tructyre businesses. They shall oversee the process of cash sale customer refunds as well as ensuring fast and accurate application of customer remittances, managing outstanding debt collections, and driving overall team performance to meet key financial targets by monitoring customer accounts, customer queries, identifying collection issues, and implementing strategies to maintain excellent customer service standards.

Key Responsibilities as a Credit Control Team Leader:

Team Supervision: Be a role model for your team of 4 employees. Oversee their day-to-day performance whilst coaching, teaching and providing them opportunities to learn and develop. Conduct regular 121s and team meetings to manage team performance.

Processes and Procedures: Maintain Standard Operating Procedures and process flows for key tasks within the Accounts Receivable Department.

Continuously Improve Processes: Assist in process improvement initiatives to improve efficiency and support the organisation's financial health.

Managing Cash Flow: Deliver on cash collection targets for credit control.

Month End Close: Work with accounting teams to close out month end on time.

Building Relationships: Build and maintain positive relationships with customers, collection agencies and insurance companies.

Collaboration: Work with management and other departments such as Commercial, Customer Services and Operations on credit control.

Creditworthiness: Perform initial review of credit applications, review and report on any overtrading and review existing customers' credit periodically.

Bad Debt: Ensure we maximise bad debt recovery through credit insurance and keep write offs to a minimum. Complete monthly review of bad debts/aged debts with AP and AR Manager.

Dunning Procedures: Oversee the dunning process ensuring legal action is taken where necessary to recover debt.

Aged Debtors: Perform regular reviews and take actions in order to keep the debtor's ledger clean and tidy.

What we are looking for:

AAT Level 3 or above and/or Accounts Receivable Certification such as CICM preferred.

Experience as an Accounts Receivable Supervisor/Team Leader or can demonstrate relevant experience in a similar role.

Exemplifies good customer service and is able to communicate effectively across their team.

Has a detailed understanding of how sales lead to cash work, the importance of data and how systems talk to each other.

Able to work with large amounts of data - good Excel skills are essential.

Has a proven track record of making process improvements.

Benefits as a Credit Control Team Leader:

25 days' annual leave exclusive of bank holidays

Additional holidays for long service

Company Bonus Scheme

Enhanced Maternity/Paternity Pay

Michelin Pension Scheme matched up to 6% of base salary

Life Assurance & Income Protection

Employee Assistance Programme

Tyre Discount Scheme

Refer and Earn Scheme

Company Sick Pay

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Casual dress Company car Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Schedule:

Day shift Monday to Friday
Experience:

Credit Control Team Leader: 1 year (preferred) Credit Control: 3 years (required)
Licence/Certification:

AAT Lvl 3 or above and/or Accounts Receivable Certification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Birmingham B6 5RQ