Job Description

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Credit Control Specialist

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Here's what you'll be doing

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npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a 7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy supplier in the UK.


We have an exciting opportunity for a Credit Control Specialist to join our team on a 12-month fixed-term contract basis. For this role you will help minimise credit risk exposure and revenue loss by ensuring the collection processes are performed and adhered to by the efficient management of customer accounts and debt processes. This role offers the hybrid working approach, where, once training has been completed, you will be working in the office (Solihull) 2 days per week.

Key responsibilities

Reconciliation of single and multi-site customers ensuring our records are maintained accurately using various systems and reports. Working to identify and resolve discrepancies, ensuring that transactions and payments match. Contact customers to resolve general debt issues. Responsible for the collection performance set against key business metrics and expectations. Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses. Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash. Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA. Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms. Identify collectable debt. Support debt escalations and further action to recover outstanding cash where appropriate. Utilise Customer Remit to identify correct allocation. Use Open Transactions to identify unallocated and partially allocated transactions. Raise Refund Request Tickets. Identify and raise query tickets to maintain true and collectable accounts.

What we need from you

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Reconciliation experience. Experience within a Business to Business (B2B) collections environment. The ability to work in a fast paced, changing environment. Excellent verbal and written communication skills, in addition to strong customer service skills. IT Literate. Organisational skills with the ability to prioritise workloads.

It would be great if you had

Chartered Institute of Credit Management (CICM) Membership or equivalent. Knowledge of Junifer. Large scale I&C customer facing experience

Here's what you need to know

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Award-Winning Benefits

: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the

Personnel Today Reward, Recognition and Benefits Award 2022

, our benefits truly stand out.

Recognised for Family-Friendly and Hybrid Policies

: In 2024, we earned

Double Recognition at the Personnel Today Awards

for our exceptional family-friendly and hybrid working initiatives. Let's discuss how we can work together flexibly.

Inclusive Employer

: As the only energy company in the

Inclusive Top 50 UK Employers

(currently ranked 8th), we're committed to equal opportunities, diversity, and fairness for everyone.

Support for Disabled Applicants

: As a

Disability Confident Employer

, we guarantee an interview for all disabled candidates who meet the minimum role criteria.

Development Opportunities

: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

At a glance

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Reference no.: 236390 Closing date: 30/04/2025 Salary: 29,173 - 37,860

Get in touch

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For more information about the role please contact fiona.carver@eon.com - please note, CVs sent directly will not be considered

About us

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E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

Connect with us

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www.eon-uk-careers.com

E.ON Life

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Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.



Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.