Job Description

Location : Lincoln, United Kingdom Role overview

The Role: Credit Controller

We are looking for a motivated and experienced Credit Controller to join our Barbon team. As a Credit Controller, you will play a critical role in maximizing the recovery of rental payments from tenants and guarantors.

Responsibilities:

• Manage and escalate all incoming and outgoing recovery payments, including repayment plan payments, landlord refunds, guarantor payments, and full & final settlements.

• Collaborate with recovery handlers and the finance department to arrange payment and maximize recovery potential.

• Respond promptly and professionally to all administration inquiries via telephone, letter, and email.

• Prioritize and allocate recovery tasks daily to ensure customer demand is met and supported.

• Contact tenants and guarantors according to agreed contact dates to seek repayment of debts.

• Implement and manage sustainable repayment arrangements tailored to the needs of both the business and the debtor, ensuring late payments are chased and enforcement action is taken.

• Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business.

Requirements:

• A proven track record in credit control, with strong communication skills.

• Highly proactive, organized, and able to manage time effectively.

• Demonstrated proficiency in administration and customer service.

• Numerate, with the ability to work well under pressure and good computer skills.

• Ability to manage difficult conversations while working under pressure.

If you are a customer service individual looking to progress in your career or already have experience in credit control, we encourage you to apply for this exciting opportunity. Join our friendly team and help us achieve our recovery targets.

Further information

As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days

• Death in Service benefit of x4 salary

• Company pension scheme

• Very generous maternity and paternity leave packages

• A flexible benefits package which allows you to add additional benefits to your overall package

• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more

• Referral schemes

• Discounted rates on PIB products

• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

• We also offer a wide range of discounts including a kids pass \xe2\x80\x93 giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB\xe2\x80\x99s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Department PIB Group
Job Type Full time
Contract Type Permanent
Salary up to \xc2\xa323,000

PIB Group