Job Description

Location : Salisbury, UK Job Advert

Your New Job Title: Credit Control Administrator

Company: Fexco Property Services

Location: Salisbury

Hours: 37.5

Why join us?

Being privately owned rather than backed by private equity, our goals are based on growing a sustainable business for the long term, and our values, thinking and culture reflect this. Not only are we a growing team with all of the support you could expect from a national player, we also act and think quickly with a relatively flat structure. Working with us means more autonomy and agility to get things done, and a supportive environment to help you to achieve what you need in your day to day. And if you want to go further in your career with us, we have a strong track record and support available to get you there. We tend to not use external recruiters, and prefer to have an honest, plain-speaking conversation with candidates, so talk to us today about how we can help each other to progress.

About this Role:

We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Head Office in Salisbury. In this role you will be playing a major role in our team dealing with all aspects of Credit Control.

Some Responsibilities and Goals you\xe2\x80\x99ll own:

• Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
• Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.
• Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
• Complete Land Registry Titles checks, as appropriate.
• Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
• On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
• Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.
• Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
• Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
• Any other ad hoc duties.

Must Have Skills:

Essential

• Good level of proficiency with Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume data management, transactions and controls.
• Multi-mailbox management.
• A desire/passion to collect debt.

Desirable

• Relevant service charge experience.
• Experience of using QUBE system.
• Previous Credit Control experience.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Hours 37.5
Department Finance
Job Type Full time
Contract Type Permanent
Salary Competitive

Fexco Property Services