Job Description

Do you have knowledge of Care Quality Commission (CQC) compliance practices?

The Clinical Governance Compliance Administrator is a critical role facilitating completion of a range of safety, data management and quality improvement tasks to ensure that our clinic is providing effective and responsive care. Ensuring that our clinic meets key audit and regulatory requirements and support all aspects of CQC compliance.

The Chiltern Medical Clinic is a private dermatology and laser surgery clinic.

Our clinic is located in the beautiful village of Goring on Thames.

We are a successful and growing clinic specialising in non-invasive and minimally invasive procedures. We have an excellent reputation and provide outstanding patient care.

Our ethos is to offer the highest quality treatments and a five-star customer service in a warm, friendly, relaxed environment.

Main Responsibilities and Duties

Ensuring the Business is well prepared for regulatory inspections - gathering pre-inspection paperwork, facilitating visit preparation, communication with Inspectors and post-inspection follow up information.

Assisting in the establishmentimplementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic

Keeping all CQC (Care Quality Commission) policies and procedures up to date

Ensure all data safety risks to the business are minimised through good management and active monitoring of incident responses, audit outcomes and trends

Promote a culture of risk analysis - ensuring they are documented and reviewed

Ensure legislation and any changes to requirements are monitored and updated

Support with quality & risk improvement tasks

Assist with meeting preparation and circulation of minutes/agenda

Ensure mandatory training is up to date for all staff

Ensure all colleagues are onboarded, trained, and developed appropriately and have all the required tools to carry out their roles to our high standards

Understand our mission and objectives, as well as our core values and emulate these, ensuring that colleagues are aware of these too

Work with the clinical team to ensure clinical audits are carried out

Participating in the training of all clinic staff

Planning and coordinating daily work rotas, assignments and operations

Resolving problems, both administrative and operational and ensuring compliance with regulations and standards

Ensuring the effective implementation and administration of benefit programs, wage scales, job descriptions, personnel policies and payroll practices

Negotiation of pricing for supplies and contracts

Researching and updating treatment prices

Maintaining the strictest confidentiality

Performing other duties as assigned

PERFORMANCE REQUIREMENTS

Knowledge of organisation policies, procedures and systems Knowledge of private health care administrative practices Knowledge of computer systems and applications Knowledge of Care Quality Commission regulations and requirements Skill in planning, organising, motivating, delegating and supervising Skill in gathering and interpreting data Skill in verbal and written communication Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise Ability to research and prepare reports or other correspondence as required

Skills:

Positive disposition and a "can-do" attitude: operations should look to facilitate safely rather than block action and act as a problem solver for the business. Completer-finisher: needs to see tasks through to completion. Has ability to use all information at their disposal to make assessments of risk and is able to self-manage daily tasks based on importance and urgency. Able to build rapport quickly and influence behaviour, and confident to challenge and question. Is driven to improve and develop and communicates well with team to understand how to improve efficiencies. Able to handle sensitive/business critical data with integrity and discretion.
Job Types: Full-time, Part-time

Pay: From 33,000.00 per year

Expected hours: No less than 20 per week

Benefits:

Company pension Flexitime Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Reading RG8 9AQ: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (required)
Experience:

Care Quality Commission: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person