Job Description

Company overview:Team.Blue Internet Services UK Limited is one of the UK's biggest domain name and hosting providers. Domain names and web hosting are our specialities, but we also provide everything else needed to run a booming online business.Since 2019, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group, we operate across more than15 countries, manage over 1.9 million domains, host more than 650,000 websites, and provide over 2 million email accounts to our customers. Our incredible team of nearly 2500 experts make this happen - are you ready to share your passion and join our team?Why choose Team.Blue Internet Services UK Limited?We innovate and grow together, leveraging people, businesses, and technologies to drive value and deliver exceptional results.Our Values:

• Ownership: We take responsibility and drive positive change.
• Integrity: We act with honesty and care for the impact we make.
• Innovation: We use the latest tools and strive for excellence.
• Collaboration: We harness diversity and collective strength to make the impossible, possible.

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.
• Keep our products accessible and competitive.
• Offer a diverse range of products to allow customers to grow.
• Are customer-obsessed, offering multi-channel exceptional support.

:Reporting to the Online Brand Protection (OBP) UK Manager you will be part of the OBP UK Team, and your main functions will be day-to-day client management, documenting and maintaining system, process and registry policies, and handling new customer migrations and project work.In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company. Your responsibilities will also involve carrying out such tasks that are required to meet the needs of the business.Key responsibilities

• OBP Client Account Management tasks including, but not limited to, domain registrations, transfers and transfer projects, DNS administration, reporting, SSL certificates.

• Taking ownership of key clients and building solid relationships through great customer service.

• Help with the onboarding of new customers in collaboration with the Sales team.

• Administrative activities to ensure the smooth running of the department.

• Commercial activities in support of the Business Development function.

Required skills and experience

• +2 years of experience and knowledge in the related industry and market
• Knowledge of the OBP and Trademark products such as corporate domain names, SSLs, Intellectual property products
• Organised and able to manage multiple tasks.
• Excellent customer service and account management skills.

• Excellent communication skills, written and verbal
• Willingness to learn, develop and keep up to date with industry / product information.
• A critical thinker with the ability to diagnose and troubleshoot technical problems
• Able to work on own initiative, prioritizing and managing multiple tasks and owning issues
• Strong IT skills.
• Team working - Able to inspire, mentor and coach others.
• Native English speaker, any other language is a plus

Working Hours:The normal hours of the business are 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive.A minimum of four weeks training on a full-time basis from our offices in Worcester, UK.Hybrid working will only be an option after discussions with the Line Manager.Right to workAt any stage please be prepared to provide proof of eligibility to work in the UK.Unfortunately, we are unable to support Sponsorship Visas.

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