Job Description

Client Service Team Member - Corporate Reception Contract: Banking Location: London Hours of work: 40 Contract Type: Permanent ISS Front of House stands as the UK\'s premier front of house specialist, renowned for delivering hotel-style outsourced meeting room management, reception, switchboard, corporate concierge, and office support services on behalf of some of the world\'s most esteemed brands. In this role, we seek a highly motivated team member who thrives in a high-performance team environment and embraces continuous development as a core principle in service delivery. Your mission is clear: to provide a world-class, client-facing front of house service that consistently surpasses expectations. You will be responsible for efficiently managing all front of house operations, ensuring seamless and effective service delivery. Your proactive approach will extend to executing all Visitor Management duties in alignment with BNP Paribas service standards. Additionally, you will take the initiative in handling Meeting rooms, Cloakroom, and Event Management duties, aligning them with service standards. You will deliver five-star service for conference bookings and switchboard operations in a professional and efficient manner. Your commitment to excellence extends to ensuring that all services and inquiries directed to the client service team receive a professional, efficient, customer-focused, and consistent service, strictly adhering to the client service level agreement. Above all, you will serve as a dedicated ambassador of ISS Front of House, embodying our unwavering commitment to excellence in every interaction. If you\'re ready to be a part of a world-class front of house team, providing exceptional service and representing ISS Front of House with distinction, we invite you to apply and become a vital member of our team. Key Responsibilities

• Working on various areas of the Client Services operation that includes Reception, Meeting Rooms management, Cloakroom and Event Management, Client dining floor, Conference Bookings & Switchboard.
• To ensure the smooth operation of the client site in conjunction with the other onsite team members, leaders and manager
• To ensure that all clients and visitors requests and enquiries are fulfilled and exceed expectations
• To ensure that all Client site procedures and standards are met
• To develop and maintain excellent relations with Client Management
• To maintain five-stars standards
• To assist in the training of where necessary other Client Service and Network Team Members
• To rotate between the clients front of house, client meeting floor and conference booking areas

Professional and Personal Competencies/Qualifications

• Excellent communication skills especially over the telephone, including writing, proof reading, and speaking
• Be proactive, customer focused manner with high standard of personal appearance.
• Proficiency to interact with people at all levels in a professional manner
• A good eye for detail and a desire to take responsibility to resolve any issues
• Relevant corporate / hospitality/ customer service experience
• Ideally have experience working with systems (e.g. MS Office,Words, Excel )
• Meeting room booking/Events Experience

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\xe2\x80\x99s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739 Job Types: Full-time, Permanent Benefits:

• Company pension

Work Location: In person Reference ID: 123038