Job Description

Job Introduction

Job Introduction

We are looking for a Corporate Receptionist to join the Rapport team, based at the client\'s stunning offices near Bank Station. You will be part of the team that creates guest experiences and provides great customer service and support to internal employees.

The client organisation is an American multinational investment management corporation.

The core service hours are 07:30 - 18:30, with 8 hour shifts (plus 1 hour break) within these timings, working Monday to Fridays, 40 hours per week.

Main Responsibilities

• Welcome and register all visitors and contact the host.
• Ensure internal employees are badged once entering the building.
• Sign in scheduled contractors and make sure they are always escorted by a security guard or myself to the particular area.
• Proactively deal with any enquiries, via the phone or email in a timely and professional manner.
• Maintain the necessary awareness of building facilities to advise employees, guests and contractors.
• Make sure that meeting rooms are functioning correctly and assist clients if needed.
• Check that adequate supplies of stationery are available, monitor stationery supplies, requesting new stocks

Overtime may be required.

The Ideal Candidate

We are looking for a candidate who has reception experience, ideally in a similar corporate setting or in a 4 or 5 star hotel environment. If you have a can-do attitude, are flexible and comfortable in dealing with swift changes in the day-to-day operations and you are happy to work both independently and as part of a team, then you may be the right person for this role. Please apply!

Role Responsibility

• Welcome and register all visitors and contact the host.

• Ensure internal employees are badged once entering the building.

• Sign in scheduled contractors and make sure they are always escorted by a security guard or myself to the particular area.

• Proactively deal with any enquiries, via the phone or email in a timely and professional manner.

• Maintain the necessary awareness of building facilities to advise employees, guests and contractors.

• Make sure that meeting rooms are functioning correctly and assist clients if needed.

• Check that adequate supplies of stationery are available, monitor stationery supplies, requesting new stocks

Overtime may be required.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone\'s differences and diverse backgrounds. We have created a number of Employee Networks as part of our \xe2\x80\x9cBe Yourself at Rapport\xe2\x80\x9d programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador\'s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK\'s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 \'Best Companies to work for\' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from \'Best Companies\', their ultimate accolade, in 2021 signifying a \'World Class\' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, , for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport Guest Services