Job Description

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30 million customers get more from their money. And we\'re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000 people working around the world, from our great offices or remotely, on our mission. And we\'re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role Communication is our middle name. We love it - and we hope you do too!
Raise your hand if you\'re a natural at talking to people. You understand them, you hear them, and give them exactly what they need - and maybe more.
If your hand is waving frenetically, we want you on our Dream Team
From brand, through people, to product, our Copywriting team defines our tone of voice and strategic messaging, delivering A-game copy that will make customers so excited they can\'t wait to get their next email \xe2\x9c\x8d
What do we need from you? You can be both creative and technical. You can easily put yourself in your target\'s shoes, and we bet you know how to weave storytelling into communications like a pro
Join this quirky bunch of people!

What you\'ll be doing

• Working with the customer support team, you will build a strategy and recommendations for revamping existing content messaging to our customers
• Being proactive on identifying painpoints that our customers may have
• Developing FAQs related content
• Being a facilitator of our support team providing content to help them improve customer experience and troubleshooting
• Designing a better user experience, anticipating blockers and removing them
• Getting to know the Revolut brand and working with design and product marketing to keep refining and iterating on our voice and building out our style guide
• Improving and maintaining content management and governance frameworks with customer experience at the heart of every decision

What you\'ll need

• To be an English native speaker
• 3 years of experience in B2C growth or marketing in fast-paced environment (preferably in a hyper growth FinTech company)
• Experience working closely with product, marketing, and design teams to develop creative and engaging content
• Strong UX and product thinking, plus insight into product strategy
• A strong track record in product writing and understanding of channels like in-product, digital, PR, operational, and offline activations
• Knowledge of markets and competitive landscape in the FinTech or payments industry
• Excellent communication & interpersonal skills
• To be a charismatic, people-person that has the ability to talk to anyone and work in an ever-changing startup environment

Building a global financial super app isn\'t enough. Our Revoluters are a priority, and that\'s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We\'re not just doing this because it\'s the right thing to do. We\'re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That\'s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

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