Job Description

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About The Role

Are you passionate about making a difference in your community? Do you thrive in a dynamic and customer-focused environment? If so, we have the perfect opportunity for you!

As a Neighbourhood Services Coordinator at LiveWest, you will play a crucial role providing essential support to our Neighbourhood Management team and handling direct customer enquiries. Your efforts will ensure the delivery of comprehensive tenancy, estate, and neighbourhood management services, contributing to the sustainability and value of our communities.

Key Responsibilities:

Customer Support:

Provide daily tenancy advice and support to customers, ensuring a high standard of accuracy and efficiency.

Administrative Excellence:

Deliver comprehensive administrative and support services for tenancy, estate, and neighbourhood management, meeting targets, budgets, and operational standards.

Contract Management:

Support the delivery of estate and service contracts, working with service providers to ensure value for money and adherence to agreed standards.

Collaboration and Improvement:

Work with colleagues and customers to identify and implement positive practices and new ways of working to enhance service delivery.

Why Join LiveWest?

At LiveWest, we are committed to creating thriving communities and providing excellent customer service. As a Neighbourhood Services Coordinator, you will have the opportunity to make a real impact on the lives of our customers. We offer a supportive and collaborative work environment, opportunities for professional development, and the chance to be part of a team that values innovation and continuous improvement. Join us and be a part of a company that truly cares about its people and the communities it serves.


Apply today and help us build better futures together!


This role is being offered on a

part time

,

permanent

basis working

22.2 hours

per week (7.4 hours per day on Tuesday, Wednesday and Friday - we can be flexible on this for the right candidate). Hybrid working is available for this role though cover at our

Tolvaddon office

is required for certain tasks, dependent on business need.


For further information about this role, please view our candidate information pack.


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About The Candidate

Job Requirements
To be successful in your application for the role of Coordinator - Neighbourhoods Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
Excellent attention to detail and administration skills with experience in the Microsoft Office suite. Ability to multi-task and handle conflicting priorities and workload. Ability to accurately input/extract data whilst communicating by telephone. Ability to adapt positively to change in a fast paced, pressurised and reactive environment. Experience in working in a customer service environment and ability to deliver high levels of customer care. Demonstrates a good level of patience and empathy and a natural ability to build rapport with customers. Customer Service qualification (or equivalent experience through work or study), willingness to work towards.

Desirable:

Knowledge of Social Housing policy and/or experience of working with vulnerable customer group.

Desirable:

Relevant qualification in Business Administration or equivalent.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

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About The Company

Our Reward and Benefits:

Working Style:

Hybrid working with 2 - 3 days in the office to support your work/life balance.

Generous Annual Leave:

Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).

Pension Contributions:

Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks:

Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development:

Invest in your future with ongoing personal and professional growth opportunities.

Family Support:

Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters:

Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel:

Save with our Cycle to Work and Car Benefit schemes.

Giving Back:

Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.