Job Description

Controller - (ICE OCC) - Maternity Cover 9 months - Lurgan Northern Ireland

42 hours per week

\xc2\xa328,523.89 per annum

Working pattern : 4 on 4 off (2 days, 2 nights : 06:00 - 18:00 and 18:00 - 06:00)

Pension and Life Insurance

22 days holiday

Discount Vouchers across hundreds of retailers and restaurants

Job objectives and responsibilities

\xc2\xb7 Working with Planner - takes control of jobs in progress which are commissioned by the client

• Controls and manages an assigned group of assets which are necessary for the successful outcome of a job

Main duties

• Takes over control of a job from the Planner.
• Monitoring all jobs including planning and undertaking all required checks
• Reviews timings against Key Performance Indicators (KPIs)
• Manages and controls assets and resources over the duration of a day shift
• Assists in decision making on jobs, advising and instructing relevant parties accordingly.
• Monitors jobs in progress and provides a back up/alternative solution for any issues or delays
• Liaises with relevant parties with updates, issues, delays caused by 3rd party locations impacting on targets/KPI\'s
• Keeps systems updated so that any MI reporting requires is as relevant as possible
• Authorises the closure of shifts for field resources
• Controls and supervises MO incidents
• Cross training in other roles within the control room to become a multi skilled operative

Person Specification

• Ability to gain a quick understanding of client rules, processes & procedures
• Knowledge of Microsoft Outlook
• Good general IT skills
• Engaging and collaborating with multiple customers
• Proactive - to be able to perform in fast moving and pressurised environments, with flexibility, adaptability & agility.
• Drives high expectations and performance goals for themselves.
• Drives and delivers consistent processes and procedures to improve efficiency and customer experience.
• Able to apply self-learning and improvement.
• High energy and personal resilience -a can-do approach
• Excellent standard of verbal and written communication skills
• Ability to see new and innovative ways of working
• Personal skills such as negotiation, problem solving and the ability to build sound professional relationships
• Demonstrates a high level of initiative and common sense
• Ability to focus on customer requirements
• Ability to work well as part of a team
• Ability to remain calm under pressure
• Ability to become Home Office security cleared and undergo a CTC check, if not already holding certification.

Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.

Health and Safety responsibilities

\xc2\xb7 Follow Group and company policies and procedures at all times;

\xc2\xb7 Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

\xc2\xb7 Use all work equipment and personal PPE properly and in accordance with training received;

\xc2\xb7 Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

\xc2\xb7 Ensure compliance with Mitie\'s information security procedures in all activities;

\xc2\xb7 Proactively identify and report security risks to your manager;

\xc2\xb7 Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder\'s role and/or the needs of the business.

Mitie