Job Description

Company Description

Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. We have built a strong reputation within the industry by fostering long-term relationships based on the core principal of customer service excellence. Our scale and capability allow us to deliver valuable solutions to our customers meeting their requirements and in turn, those of their customers.



Due to continued growth and acquisition of new business, we are now recruiting a BRAND NEW role for a Contract Account Manager to join our team in Lutterworth. Our Great Bear Lutterworth site is a shared user facility, managing well-known brands in the food and drink sector; this is a very exciting time to join our team!

This particular role is a contract management position where you will be the face of the company to the sole new customer. You will hold the responsibility to deliver and develop the customer contract whilst accepting overall responsibility for the site. You will also ensure that strategies and business plans are in place to achieve targets and drive business performance and growth.

Working Hours: Monday-Friday, 9am-5pm

Location: You will primarily be based out of Lutterworth, and will be required to travel to our Sheffield and Rugby sites as and when the business requires \xe2\x80\x93 a full UK driving license is essential.

Key accountabilities as the Contract Account Manager include:

• Assuming responsibility for managing health and safety, personnel issues and facilities across the site in conjunction with the customer.
• Ensuring that accurate financial targets are set and met, and delivering improved financial performance through effective cost management.
• Engaging with the customer and their representatives, ensuring that their operational input is considered appropriately; manage this relationship effectively.
• Exceeding customer key performance measures, holding regular customer reviews and managing and developing client relationships.
• Working alongside GB annual budgets and working within those financial boundaries whilst delivering improved financial performance.
• Striving for continuous improvement and suggesting new innovative ways of working which could help to exceed the Company\xe2\x80\x99s expectations and contractual terms.
• Developing and implementing new initiatives and projects with the customer.
• Working closely with the customer on forecast/promotions to ensure stability within GB operations and also customer demands.
• Analysing data and creating service packs to present to the customer and GB Senior Management.
• Promoting a culture of innovation and continuous improvement to deliver best in class operations.

Qualifications

• Track record of working closely with customers with the ability to illustrate examples of how you have improved the relationships.
• Proven experience from within a logistics/3PL/FMCG environment.
• A demonstrable track record in managing high volume, high service driven transport operations.
• Excellent communication skills with the ability and confidence to converse at all levels, from Drivers to Senior Management to Customer.
• Proven ability of where personal drive, commitment and enthusiasm has led to business success.
• Financially astute and commercially aware, with the ability to challenge where necessary.
• Proficient IT skills, including MS Excel with strong attention to detail (RoadRunner Pro experience would be advantageous).
• Must possess enthusiasm, drive and commitment; a creative thinker and the ability to work outside the box at times.

Additional Information

In return for your passion, commitment and hard work, you will receive:

• Competitive basic salary and holiday entitlement
• Bonus scheme
• Enhanced pension contributions
• Life assurance
• Private medical healthcare
• Retail discounts
• Progression opportunities
• Plus much more!

This is a fantastic time to join a personable and ever-growing business with plenty of opportunities and a great team!

If you meet the criteria above and are interested in and use to working in a fast-paced organisation then click apply now and #joinourwinningteam!

Great Bear