Job Description

OTE: GBP \xc2\xa330,000.00/Yr. Overview: Contact Centre Advisor Lookers Customer Contact Centre - Newcastle Salary: \xc2\xa322,000 Basic \xe2\x80\x93 OTE \xc2\xa330,000 uncapped + excellent benefits Hours: Monday to Sunday (40 hours per week on a rota basis) The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have room to plan. Weekend working is part of the retail experience, and you would be required to work every second weekend with time off during the week. As a sales customer advisor at our Newcastle Customer Contact Centre you will be working with our vehicle brands. Our contact centre advisors play a crucial role in delivering Lookers first class customer experiences. This is a full-time office-based role where collaboration amongst the team of advisors is essential and continual growth are key to ensuring we create a centre of excellence. The CCC has a friendly and fast paced energetic environment which is perfect for enthusiastic team players. As a Contact Centre Advisor here at Newcastle CCC you will be reporting to Steven Bell who is a highly experienced contact centre manager. Steven along with the friendly team of advisors and team leaders will be providing ongoing support to ensure that you have the tools needed to perform to the very best of your ability. You will also receive brand specific training which will enable you to progress within the business long term. Options to progress are always available so this is the perfect opportunity to kick-start your motor trade career at Lookers! You will have the pleasure of liaising with customers through telephone and digital communications to arrange both physical and virtual appointments which will result in sales. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career. We are looking for candidates with a passion for sales and providing great customer experience to help deliver an exceptional service to our customers. Responsibilities:

• Provide fantastic customer service to all customers enquiring about purchasing a vehicle
• Manage your own workload to ensure leads are followed up and customers are contacted at the correct time
• Deal with enquiries via the telephone, email, and manufacturer platforms
• Work towards manufacturer KPI\'s
• Provide as much detail on the enquiry to the dealership to allow a fantastic customer experience

Qualifications: The ideal candidate will be highly organised, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy with the ability to multitask. Full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group. We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences then please be encouraged to apply. About Us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop, training guarantee for your first three months.

• Generous annual leave allowance that increases with length of service

• Eligibility to join one of our colleague car plans and cycle to work scheme

• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)

• Critical illness cover after 2 years plus life assurance and free will writing service

• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers

• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver\'s licence check will also be carried out.