Job Description

Salary \xc2\xa328,000/year

The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London\xe2\x80\x99s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

Hilton was voted #2 Great places to work in 2023. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes \xe2\x80\x93 Find out what and how we are doing (

) * Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member\xe2\x80\x99s areas

A Conference and Banqueting Planning Executive, at the Hilton London Canary Wharf, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place at hotel.

What will I be doing?

A Conference and Banqueting Planning Executive, at the Hilton London Canary Wharf, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Conference and Events revenue opportunities through upselling of function items
• Build strong relationships with customers to fully understand their needs
• Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team.
• Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
• Conduct Show rounds for companies & agents in line with the Company policy.
• Handle all client questions / requests as needed
• Prepare relevant invoices & final bills and liaise with clients accordingly.
• Manage & Maintain Administrative tasks
• Track and maintain Upsell revenue based on targets given
• Conduct customer surveys and gather feedback
• Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
• Adhere to and comply with Health & Safety policies and procedures

What are we looking for?

A Conference and Banqueting Planning Executive, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrate excellent customer service and relations skills
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations and demonstrate effective problem resolution

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous customer service experience, hotel or leisure sector experience or relevant studies in lieu of experience

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests \xe2\x80\x93 and behind every job, there\xe2\x80\x99s an extraordinary person working to make each Stay magical. That\xe2\x80\x99s why at Hilton, Every Job Makes the Stay.

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