Job Description

NYX Hotel London Holborn, 50 - 60 Southampton Row, Holborn, London (Central), London, WC1B 4ARSHARE:NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio.As a Concierge and City Lover at NYX Hotels, we want you to bring your fun and dynamic vibe to the hotel with you every day. You will ensure our guests enjoy the city, whichever way they choose. You'll think creatively to offer five star guest service and go above and beyond to ensure every guest's experience is electrifying!Some of the perks our City Lovers enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you're our ideal Concierge, you will:

• Be yourself!
• Be a vibrant host for guests from arrival through to departure, ensuring they feel welcomed to the world of NYX Hotels
• Share your unmatched knowledge of the city with guests! You're a City Lover, so you'll be able to recommend the best shops, clubs and shows around
• Proactively offer outstanding hospitality to all guests
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Motivate and collaborate effectively with your colleagues across the other departments of the hotel to satisfy guests' needs
• Be able to organise and prioritise multiple requests at any given time

Why come join us?We look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our xe2x80x9cGROWonlinexe2x80x9d learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, xe2x80x9cCome Join Us Guest Carexe2x80x9d training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!Our StoryNYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK & Ireland. There are so many plans for major expansion over the next few years'; there's never been a more exciting time to join us!NYX Hotel London Holborn 50 - 60 Southampton Row, Holborn, London (Central), London, WC1B 4AR

• Job RefJI26015
• BranchNYX Hotel London Holborn
• LocationLondon (Central)
• Salary/BenefitsCompetitive Salary + Great Employee Benefits
• Contract typePermanent
• HoursFull Time
• Shift patternFlexible
• Hours per week40
• Date posted20/03/2025
• Closing date03/05/2025

NYX HOTELSNYX London Holborn was the first of the luxury lifestyle hotels to arrive in the UK. At NYX London Holborn, London's electrifying spirit will not stop at the front door, but will flow throughout and inspire everything our guests experience: from the laidback, luxurious style to the food, drinks and one-off exclusive events.The hotel is located on Southampton Row between the busy City and London's West End. The hotel is just a ten minute walk away from top attractions like the British Museum and fifteen minutes walk from the vibrant Covent Gardens and Soho areas - perfect for any guest wanting to explore the City.Already at home in cities like Tel Aviv, Milan, Prague, Madrid and Munich, NYX Hotels are where luxury meets local spirit. The city's artists provide the backdrop to our guests' stay and DJs provide the soundtrack. Blending the energy of each location with a laidback, luxurious style, a NYX stay epitomises the sense of discovery that inspires every trip and every traveller.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

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