Job Description

Management Level G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ\xe2\x80\x99s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR).

Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).

Business Function

EQ Retirement Solutions and MyCSP are responsible for administering pensions and providing a complaints management service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.
• Contribute towards the quality and compliance process, through the checking of casework where appropriate.
• Completion of targeted work and to the required level of accuracy.
• Working well within teams and supporting colleagues.
• Professional communication in both written and oral forms.
• Identify own training needs.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

Essential

• Complaint handling/IDR experience.
• Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
• Able to persuade and influence others to achieve agreed objectives.
• Experience of dealing with stakeholder groups/external organisations.
• Analytical thinker with an enquiring mind.

Desirable

• Pensions experience.
• A good working knowledge of pensions administration software.

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) \xe2\x80\x93 Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing \xe2\x80\x93 Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts \xe2\x80\x93 Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits \xe2\x80\x93 The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off \xe2\x80\x93 Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together \xe2\x80\x93 Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Equiniti