Job Description

Job Posting End Date: July 29

Who are we?

We are Unum \xe2\x80\x93 one of the UK\xe2\x80\x99s leading employee benefits providers.

We\xe2\x80\x99ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we\xe2\x80\x99re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We\xe2\x80\x99re transforming our business, and we\xe2\x80\x99re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing? Complaints Administrator
Dorking or Basingstoke
Hybrid

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

The Complaints Administrators are the first point of contact for complaint registrations, providing excellent customer service to both internal and external customers and key stakeholders in all aspects of complaint coordination. They ensure all tasks are actioned within agreed service levels, whilst maintaining the highest level of customer satisfaction and accuracy. To be successful in this position you will:

• Be proactive, curious and a confident communicator
• Have good attention to detail and work in a varied and fast-paced environment
• Acknowledge all complaints in writing as they are captured.
• Be responsible for the timely submission of files to the Financial Ombudsman Service
• Take ownership in resolving internal and external queries within agreed service levels.
• Maintain and update accurate records to ensure all documentation is clear, appropriately completed.
• Manage incoming requests for complaint data/MI.Making contact with the business to follow up on agreed resolutions and recording outcomes on icasework, issuing correspondence where appropriate.
• Ability to work as a team member as well as on own initiative.

Have an excellent attention to detail

The successful Complaints Administrator can expect:

Full training

Generous Bonus

Market leading pension scheme

Life, medical and income Insurance

Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion

27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)

Salary sacrifice electric car scheme with free on site electric chargers.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, insurance or administration.

#LI-AM1 #LI-hybrid

Why join us?

Our culture!

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

However you see your future career, we\xe2\x80\x99ll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Company: Unum UK

Unum