Job Description

Location Greater Manchester (Agile)

Hours of Work: 35 hours per week, core hours of 09:00-17:00 with flexibility

Closing date: 15 October 2023

Interviews: ongoing \xe2\x80\x93 dates to be confirmed

Are you an experienced Community Safety Officer with fantastic customer service skills? Do you have knowledge and experience of dealing with complex ASB cases through to resolution? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you\xe2\x80\x99ve been looking for!

At MSV Housing we\xe2\x80\x99re committed to making sure our customers have good quality safe homes and this role is key in making this happen.

You\xe2\x80\x99ll be joining an established high performing Community Safety Team to work on actions to reduce crime and disorder across MSV communities. You\xe2\x80\x99ll work collaboratively across MSV championing Community Safety, taking responsibility for managing a case load of anti-social behaviour issues through to resolution, supporting vulnerable customers who may be subject to or perpetrators of anti-social behaviour, preparing cases for legal work including drafting witness statements\xe2\x80\x99 and representing the group at court as and when required.

You will also be required to attend multi-agency meetings and will work collaboratively with colleagues across the group and external agencies. As a holistic role you will develop preventative measures and work within our communities to ensure they are safe and secure for our tenants.

The successful candidate will be pro-active in their approach, have proven communications skills, the ability to understand with empathy the diverse needs of our customers and be able to manage conflicting priorities with a demanding workload.

The successful candidate will require a full driving license to fulfil the needs of the role.

We offer a range of great benefits including:

Essential car user allowance to support you with car running costs

Flexibility on where you work with home working kit provided

25 days holiday per year and bank holidays, plus up to a further 5 days with long service and holiday buy/sell scheme

Company pension scheme with up to 10% matched contributions

Enhanced sick pay with up to 3 months full pay and 3 months half pay

Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

Life assurance

Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

We recognise that for various reasons, not everyone will match the skills and experience set out in the job advert, but you may be just what we are looking for at MSV. Therefore, if you are interested in joining MSV and developing your skillset within the Community Safety Team, we would welcome your expression of interest to review alongside these roles for a potential Trainee opportunity. If you would like to do so or would like further information please email .

We will continually review applications and we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

More information about the role can be found in the information pack attached to this advert. To apply please complete an application form via our website:

If you wish to discuss the roles informally, please contact Louise Shackcloth, on 0161 772 2164.

We\xe2\x80\x99re passionate about inclusion and we\xe2\x80\x99d love to hear from people from diverse backgrounds for this role.

We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are \xe2\x80\x98rightsizing\xe2\x80\x99.

MSV Housing Group