Job Description

Community Relationship Executive (12 months FTC)

The Locked Library is a subscription box curated by HarperVoyager and Magpie Books for fans of fantasy, science fiction and YA.

We are seeking a passionate and entrepreneurial Community Relationship Executive to join our team of book lovers.

As one of the Locked Librarians, you\'ll love reading and be immersed in the world of books on social media. You will play a pivotal role in engaging and nurturing our community of subscribers, as well as reaching new readers. Your responsibilities will encompass a wide range of activities aimed at building a strong, interactive, and inclusive community.

Key Responsibilities:

Manage and curate engaging content across all digital channels (Social Media, newsletter, website)

Create engaging visual assets, from Instagram Reels to photography

Be the main point of contact for social media queries, monitoring and responding to comments and queries from our community

Liaise with customer service and distribution teams to resolve customer queries

Develop and execute social media campaigns, contests, and promotions to drive community growth and engagemen

Identify and curate user-generated content to showcase the community engagement

Organise virtual events, live Q&A sessions, and online book clubs to enhance community engagement

Collaborate with production, editorial and marketing teams to ensure social media content aligns with publishing strategy and timeline

Monitor key performance indicators (KPIs) related to community engagement and social media metrics, providing regular reports and monitoring impact on sales

Desired Experience and Qualities:

A passion for reading and love of fantasy and science fiction

Proven experience in community management, social media management, or a related role

Exceptional written and verbal communication skills

Experience using graphic design software e.g. Canva, Photoshop

Basic video editing experience e.g. TikTok, Instagram Reels

Familiarity with social media scheduling tools and analytics platforms

Empathetic and customer-focused approach to handling community interactions

Creative mindset with the ability to generate engaging content ideas

A natural collaborator who loves working as part of the team

Ability to work independently, manage time effectively, and meet deadlines

Desired, but not essential: experience with book publishing, subscription boxes, or similar industries

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking internships or entry level positions. For more information visit

Benefits

Hybrid working model (2+ days in the office)

28 days holiday plus bank holidays (option to buy and sell holiday days)

Enhanced pay for maternity, paternity, adoption and shared parental leave

Private healthcare cover and life assurance

Summer Hours

Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

Season ticket loans (from day 1 for entry level) and cycle to work scheme

Relocation Rent Support Loan

Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work and Pride at HC

Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes

Virtual GP and eyecare vouchers

Gym membership discount

Onsite physiotherapy (London only)

Charitable donation matching and 2 volunteering days

We\'re a certified Carbon Neutral company

Free e-books and audiobooks, newspaper subscriptions and discounts on books

Subsidised canteen and retail discounts

Onsite prayer room

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to our Talent Acquisition Manager at sandra.lim@harpercollins.co.uk with the subject heading \'Vacancy Query\' plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.

HarperCollins