Job Description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.So, what are you waiting for? Join a community that cares about you!More about your roleYou will be our presence in the neighbourhoods you manage, spending most of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team and our Assistant Community Safety Managers you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.An important aspect of your role will be to get to know your customers. You will be carrying out tenancy reviews, responding to complaints positively, Doing the Right Thing for vulnerable customers, and working with our Community Connector to arrange community events. You will be working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework.Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.The essential criteria for this are listed below.

• Experience of working in the social housing sector with different rented tenures and understanding of tenancy law

• Full UK Driving License and own a vehicle

• Great organisational skills

• Great IT skills

• The ability to work remotely

This role is agile/home based and you will be supporting our customers and communities in NorwichAt Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position.For more information, please download our job profile available on our website.More about youWe need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships.You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions.You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative, and are eager to contribute towards making positive changes. Therefore, you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Travel expenses paid

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package - 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs - up to xc2xa3500 saving per year

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsAt Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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