Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this role involves- Key responsibilities

• Proactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day
• Proactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues (i.e. replenishment of hand sanitiser, desk wipes)
• The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary
• Ensure all signages and messages are current and relevant, including placing place outage notices and AOB
• Ensure wayfinding and zoning maps are up to date and support collection of internal occupancy data
• Support and promote ABW / FWN. Proactively communicate FWN / ABW etiquette and protocols and nudge respective behaviours. Report, feedback and manage behavioural trends
• Locker Management Support \xe2\x80\x93 Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator
• Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities
• Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations
• Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space
• Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff
• Stay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessary
• Host and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc...
• Ensure pulse survey insights and continuous feedback is received, actioned and communicated. Act as the Leesman Champion to help promote survey, discuss results, manage campaign marketing
• Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires)
• Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhalls
• Support employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcements
• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media

Other responsibilities are location dependent and include (but not limited to):

• Support and manage the meeting room booking system. Ensure booking system is up to date, details for rooms are correct, assist with any booking inquiries and liaising with supporting teams if necessary
• Manage the desk booking system in the role of concierge (super user) for a specified zone or premises and support and assist with space capacity issues. Manage and implement QR codes where necessary
• Ensure seamless communication with hospitality/ GRH teams for any internal and external meetings or events
• Ensure centralised utility room supplies of stationery and printer toner are stocked with required items
• Ensure vending areas, social hub and pantry areas are always appropriately stocked with required items
• Support community wall spaces \xe2\x80\x93Support businesses as required for periodic non-frequent clean up activities. Help clear meeting room brainstorm surfaces / whiteboards - (where not used as a Project Space)
• Support and coordinate internal events, working with Hospitality and required vendors as appropriate
• Support the health and safety function where required with virtual ergonomic assessments, e.g. dedicated training and protocols to be followed
• Any other reasonable requests

Qualifications and skills

• Fluent in the English language

• Highly collaborative and confident with strong interpersonal skills
• Excellent verbal and written communication skills with the ability to communicate professionally and effectively
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)
• Previous Hospitality/ co working experience is preferred- minimum 2 years. Previous events experience favoured
• High levels of customer care skills with a passion to go above and beyond for their clients. Customer centric and attuned to customer needs
• An eye for detail and comfortable working in a fast-paced environment
• Strong organisational and problem-solving skills, with the ability to multitask
• High level of grooming standards

#LI-JA1

Location:

On-site \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Location:

On-site \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle