Job Description

Title

:? Community Agent

Hours of work

:?Up to 16 hours per week

Salary Range

:?? 12.60 hourly

Place of Work:

?Home, Community of Assignment and Ty AVOW (Wrexham).

Responsible to:

Community Development Team Manager

Contract:

Fixed-Term until 31st March 2026, with potential annual renewal subject to continued funding

Employee Benefits:

AVOW offers a range of employee benefits, including a 7% employer pension contribution (optional employee contribution), an Employee Health Plan, and generous annual, medical, and carers' leave.

About the Role

AVOW is seeking dedicated Community Agents to support individuals aged 50+ in accessing vital services and maintaining their well-being. This role plays a crucial part in strengthening local communities by ensuring that older people feel connected, informed, and supported.

As a Community Agent, you will act as a bridge between the local community, voluntary organisations, and statutory services. Your work will empower individuals to live independently, stay safe, and participate fully in their communities. You will be managed by AVOW and work directly with residents across Wrexham.

Key Responsibilities

Provide personalised, high-quality face-to-face information, advice, and support to individuals aged 50+, helping them make informed decisions about their needs and future. Engage with clients in a friendly, respectful, and professional manner, ensuring excellent customer service. Organise and participate in community events, promoting inclusivity and well-being. Work both proactively and reactively to foster a welcoming and supportive community atmosphere. Maintain accurate and confidential client records, ensuring compliance with the Data Protection Act. Prepare monthly progress reports for Wrexham County Borough Council and provide occasional reports to Community Councils. Promote and uphold the aims and standards of the Community Agent scheme. Ensure compliance with health and safety regulations, taking reasonable care to protect yourself and others. Identify and collaborate with local community support networks, including voluntary organisations and informal care schemes, to enhance service provision. Develop strong working relationships with service providers to advocate for and facilitate appropriate support for vulnerable individuals and their families. Commit to ongoing professional development, attending relevant training, supervision, and team meetings. Maintain confidentiality in all aspects of the role while ensuring effective monitoring and evaluation of services.

Location & Working Arrangements

The role will be based within specific Community Council areas, as outlined in the contract. Home working will be supported when appropriate, with additional support available from AVOW's head office at Ty Avow, Wrexham. The role may require travel across Wrexham to support the wider Community Agent programme.

Additional Requirements

The role may involve other duties in line with its level and nature, as agreed from time to time. Flexibility is essential.

A full driving licence is preferred; however, alternative transport arrangements will be considered, provided the applicant can travel between different community sites as required.

This role is subject to an enhanced DBS check.

This is an exciting opportunity to make a real difference in the community, supporting older individuals to live healthier, more connected lives. If you are passionate about community development and have the skills to engage and support individuals effectively, we would love to hear from you.

For more information, including how to apply, see our website : https://www.avow.org/jobs/community-agents/

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 8 - 16 per week

Benefits:

Company pension Cycle to work scheme Flexitime
Schedule:

Monday to Friday
Work Location: Hybrid remote in Wrexham LL11 1ND

Application deadline: 01/05/2025
Reference ID: Community Agent (2025)