Job Description

21

are nationally recognised for our expertise in designing, supplying and commissioning MVHR systems for Passivhaus and low-energy projects. We are looking for a highly motivated individual who will travel throughout the country to set up and commission MVHR systems in line with our in-house design.

The role involves communication with clients, contractors, and project managers, ensuring a smooth process and handover. As a field role it is expected you will be working away from home up to 4 nights per week.

This role will entail installation commissioning, servicing, fault finding and repairs. Full training will be given.

There will be admin tasks such as the completion of reports and maintaining records on our CRM system.

As the face of 21 you will be expected to present yourself professionally, to a high standard, communicate effectively and promote our company services.

Key Responsibilities

Install, and provide support to our in-house installation teams Commissioning of MVHR systems including producing reports for Building Control sign off in line with Part F of Building Regulations and Passivhaus requirements Servicing of existing MVHR systems Liaising with clients, contractors, and project managers to organise site visits. Working closely with our aftersales team and senior commissioning engineer, providing clear and timely communication and feedback Work autonomously with high levels of customer service and satisfaction Taking responsibility for the company vehicle in line with expectations Maintaining records on our CRM system Investigating problems and system faults and providing on-site presence to repair faults

Education & Qualifications

Desirable

Good knowledge of Building Regulations Part F BPEC or NICEIC Domestic ventilation training Willingness to learn and apply new skills

Essential

GCSE and A Level or equivalent Good written and verbal communication skills Willingness to learn and apply new skills A clean UK driving license

Work Experience

Desirable

Experience of working within the ventilation industry

Essential

Experience working on a live building site Experience of being in a customer-facing role

Technical competencies

Computer literate with experience of Office Suite including Microsoft Word and Excel. Ability to read and understand architectural floor plans, sections, and ability to read drawings in 3D format Ability to read and understand simple wiring diagrams and commission system controls Ability and willingness to read and understand manufacturer's instructions Good written and verbal communication skills to able to converse well with customers, suppliers, and our team Investigating problems, diagnosing/repairing faults Liaising with installation teams and installation supervisor/project managers. Carrying out on site installation including ductwork, cutting and assembly. Writing commissioning and servicing reports with documentation for customers Document customer conversations and provide updates on visit via our CRM Responding promptly to any customer calls/emails and provide timely solutions Coordinate with customers for timely arrivals Provide onsite technical support and handover to customers Adhere to safety protocols and guidelines during all installation, commissioning, and repair activities. Working away from home and being flexible with working hours Able to work under own initiative under pressure and competing work requirements Interest in energy-efficient buildings

Behavioural competencies

Ability to build strong relationships in a professional and friendly manner

Highly organised and pays close attention to detail

Excellent verbal and written communication skills

Can multi-task and work to deadlines as needed

Demonstrates a willingness to work with others as a team player

Ability to work effectively with limited supervision after initial training period

Maintain professionalism at all times

Able to deal with problems in a calm manner

At 21 we are building a diverse and inclusive team, our staff are at the core of what we do and we nurture and encourage our staff to maximise their potential. Some people are less likely to apply to a role unless they meet all the job requirements, we don't just look at qualifications we also look for the right people with the desire to learn and work hard. We are proud to be an equal opportunity employer. Should you want to discuss any reasonable adjustments, or assistance required during the recruitment process, please contact us on recruitment@21degrees.com .

Job Types: Full-time, Permanent

Pay: 27,000.00-34,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Experience:

MVHR Commissioning: 1 year (preferred)
Work Location: In person