Job Description

Want to do the best work of your life? Make your mark at Europe\xe2\x80\x99s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Owning channel strategy and offer targeting in Skys Loyalty Change channel. You will be responsible for delivering a new offer decisioning model into the estate, building out new ways of working with relevant commercial and Digital teams and recommending the future vision for the Loyalty Change channel.

What you\'ll do:

• Launch a new decisioning model driven toolkit in Loyalty change, first testing in Q4 2023 the rolling out in 2024 and delivering against NBA business targets.
• Lead the transition to this new model, engaging with early and supporting the wider business and adapting current or setting up new process\xe2\x80\x99 and governance.
• Undertake an end-to-end review of the Loyalty change channel strategy \xe2\x80\x93 Ultimately summarising the customer experience and commercial realities of today\xe2\x80\x99s setup and recommending how and what should change. Including a SOIP specific section.
• Establish new ways of working with the Commercial teams \xe2\x80\x93 Sharing key commercial performance and insight and setting out and agreeing key priorities monthly.
• Digital Customer Value management - Start to work closely with the relevant Digital team and build out a Digital offer plan for SOIP and DTH customers.
• Help to define the future commercial KPIs for the Loyalty change estate and work with the relevant teams to embed them across the business.
• Introduce quarterly plans that align to the overall planning process and provide the business with recommendations on level of activity in each quarter and ultimately choices to be included as part of wider Trading/performance discussions.

What you\'ll bring:

• Experience in creating channel management strategies, Retention Toolkits and/or base management programmes.
• Strong critical thinking with the ability to assess a situation logically and systematically to arrive at the most objective conclusions.
• Great Problem-solving skills - able to make decisions and develop feasible solutions for simple to complex problems quickly and effectively.
• Restless curiosity for opportunities to optimise campaign performance - looking at latest insights and continuously striving to understand how campaigns performed so that we can improve.
• Brilliant collaborator and strong relationship skills \xe2\x80\x93 able to work across a matrix organisation, working with Digital, Connected Comms, Sky Data, Finance, and the Commercial teams to measurable benefits.
• Positive Energy - High Energy to drive and motivate the team as well as work across functions to get the job done.
• Presentation skills - Credible and able to present and work to senior leadership team at Sky, with excellent presentation skills and ability to articulate views clearly.

Customer Growth

As the Customer Growth Team our purpose is to be customer champions. To connect our route to markets with Sky\xe2\x80\x99s content and products, so customers enjoy more of what they love.

The Rewards:

There\'s a reason people can\'t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you\'ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We\'ve adopted a hybrid working approach to give more flexibility on where and how we work. You\'ll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There\xe2\x80\x99s also plenty of bike shelters and showers.

On campus, you\xe2\x80\x99ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don\xe2\x80\x99t just look at your CV. We\xe2\x80\x99re more focused on who you are and your potential. We also know that everyone has a life outside so we\'re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can\xe2\x80\x99t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we\xe2\x80\x99ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Sky Group