Job Description

Job description

If you are looking for a career where you will be respected as an individual and valued for the contributions you make, join and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and reward that will take you further.

HSBC, the global, local bank is looking for individuals who, like them, want to help UK businesses get back on their feet.

Our Commercial Customer Associate (CCA) position in Small Business Banking you will be the voice of HSBC and the first point of contact via the telephone for our commercial customers.

Supporting our business customers run their operations on a daily basis, guiding them through various financial activities from one of our in-bound contact centres.

A good telephone manner, empathy, understanding and simplicity are the building blocks of being a great CCA and through our training programme, we can teach you the rest. You will be based at one of the in-bound contact centres, within a team and will regularly get support and coaching.

In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers.

We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to \xe2\x80\x98build back better\xe2\x80\x99 and create a stronger, more resilient and sustainable economy.

SBB is continually evolving, with a significant focus on digital adoption and inclusion.

This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness.

Working with the team in Swansea

Working within our Swansea contact centre on a rotational shift pattern, will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Being in our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We also offer hybrid working, because we understand you have commitments outside the workplace that need attending.

Working as a Commercial Customer Associate you will:

• Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries
• Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business
• Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
• Take ownership to resolve customers queries at first point of contact

Requirements

What do I need to be successful in this role?

• The ability to build a relationship and rapport
• A team player that is happy to collaborate and deliver on common goals
• Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre.
• Problem solving skills the ability to think on your feet and create solutions for our customers.
• Willingness to take ownership
• Self-led enthusiasm to grow, succeed and learn - We\xe2\x80\x99re passionate about you and your career,
• Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

When you join our team, from day one you\xe2\x80\x99ll have access to a competitive salary and benefit\xe2\x80\x99s package, including:

• \xc2\xa320,500 annual salary
• A discretionary annual bonus
• 25 days\xe2\x80\x99 holiday, plus 8 public and bank holidays \xe2\x80\x93 with the option to purchase up to an additional 5 days
• My Choice \xe2\x80\x93 our flexible benefits scheme
• Discount on a variety of retailers through our Perks at Work scheme
• 2 volunteering days a year
• 10% core pension contributions
• Bupa private healthcare for you and your family worth up to \xc2\xa3775

This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career.

The start date for this role is 25/09/2023. Our training lasts 8 weeks from this date, which you will need to be available for, but at the end of it you will be in a position to provide first class support to our customers.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC