Job Description

Are you a people person who excels at building quick rapport? Join our team and be part of an organisation making incredible strides for the NHS!NHS Shared Business Services are currently seeking a Business-to-Business Credit Controller to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated phone lines and email inbox.We are a Top 20 Great Place to Work in the UK organisation and right at the beginning of a multi-million-pound enterprise transformation project with huge growth and development. For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development during your employment.This is a hybrid working role, and as a new employee, training will be full time in the newly refurbished Leeds office for up to 6 weeks, followed by one day per week after you have settled in.What you'll be doing:

• Connecting with business customers via telephone lines and central collections' mailbox to recover unpaid invoices for various goods and services.
• Making sure all business customer accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes.
• Resolving B2B queries around invoices.
• Assessing B2B customer's circumstances to resolve disputes and queries over the phone, resulting in a successful outcome for both the debtor and the business.
• Working towards achieving daily and monthly targets both individually and as a team.

What you'll bring:

• A proven history of working to and achieving targets and objectives in a FCA regulated Collections environment.
• Experience of working in a high pace environment.
• Excellent verbal and written communication and listening skills, with a confident and friendly manner.
• Excellent administrative skills and time management.
• Ability to assess and prioritise work lists.
• IT literate - A good knowledge of computers and office software, including Microsoft Office.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, PermanentLocation: LeedsSecurity Clearance Level: DBSInternal Recruiter: KayleighSalary: Up to xc2xa326,500 per annumBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about Sector/Company?NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.Would you like to join us on our journey?

Sopra Steria