Job Description

Collections Team Leader \xe2\x80\x93 Financial Health Operations
Location: Home Based

Shifts: 5 days a week on a shift basis

2 lates per week (12 pm-8 pm), 1 early per week (8 am-4 pm) and every other Saturday (9 am-5 pm)

Salary: up to \xc2\xa335,000 depending on experience

If you\xe2\x80\x99re passionate, driven and committed to providing a first-class customer experience then we\xe2\x80\x99d love to hear from you.

At Accenture we not only offer great benefits and flexibility we also have mentors, career counsellors and buddies who are all there to support your growth and development. We are diverse, innovative, and committed to delivering excellence.

What you\xe2\x80\x99ll receive:

A competitive starting salary, as well as an annual performance bonus (based on individual performance)

Flexible working \xe2\x80\x93 you\xe2\x80\x99ll be based 100% from home for this project

22 days annual leave, plus bank holidays

Employee discounts \xe2\x80\x93 access to a benefits platform with over 30,000 exclusive savings and free online classes

A large range of health and wellbeing benefits including individual private medical cover, access to gym discounts and app-based fitness classes

Pension scheme to protect your future

What You\'ll Be Doing:

Working in Operations, you\xe2\x80\x99ll be at the heart of everything we do - helping our customers.

You\'ll be responsible for managing a team of financial health customer service agents - creating a high performing team who can deliver exceptional customer service and provide good outcomes to our client\xe2\x80\x99s customers. You\'ll be heavily involved in providing coaching and development support, delivering 121s and quality checking, as well as working with operations leadership in implementing any remediation plans through tailored training and improvement plans.

We\xe2\x80\x99d love to hear from you if you have:

A demonstrable record in leading high performing teams in regulated operations

Previous experience managing in financial support/collections & recoveries operations in banking

Knowledge of key and relevant FCA regulations with focus to create a customer centric culture in delivering good customer outcomes to customers

Strong stakeholder management skills

The ability to challenge processes and suggest areas for transformation and instil a culture of continuous improvement

Your application is important to us. If you\'re selected one of our dedicated recruiters will be in touch to set up an initial call. We understand interviews can be daunting, so we\xe2\x80\x99ll take the time to talk you through the process and you will have an opportunity to ask any questions you may have.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture