Job Description

Company Description

Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy.

Our leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers working in specialist markets, worldwide.

We are listed on London Stock Exchange and a member of the FTSE 100, operating in more than 30 countries and employing over 11,000 people globally.

Informa\xe2\x80\x99s divisions include:

• Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.
• Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge.
• Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.
• Informa Tech, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.
• Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs. We commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.
• Global Support is Informa\'s sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa\'s operating divisions, enabling our commercial teams to focus on their markets and customers.

We are seeking a skilled and detail-oriented Accounts Receivable/Collections Specialist to join our finance team. The Accounts Receivable/Collections Specialist will be responsible for managing outstanding customer accounts, tracking invoices, and investigating open credit notes and overall credit values. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to build positive relationships with customers.

Your main role will primarily be aiding our Credit Control and Cash Applications colleagues with their workload and contacting customers by phone and email to identify and investigate the reason for unallocated credit amounts and resolving them in being cleared. You will work closely with the following teams; Cash Applications, Customer Operations, R2R and Credit Control.

This role is vital in bringing down the overall credit balance, yet the implications will greatly impact helping our internal and external stakeholders alike and more importantly our customers and their experience with Informa.

There will be possible scope to move over to Customer Operations depending on resource, however full training and support will be provided in all areas.

The Customer Operations Specialist role is intended to provide and maintain a high quality service to both internal and external Publishing and/or Events customers, provide an effective and efficient service to customers and to enhance our customer service reputation.

There will be different tasks required dependent on your level and these will be Shared Services Centre specific (SSC). You will need to refer to your SSC\xe2\x80\x99s documentation for full details of these tasks.

You should be aware of the customer and the whole customer experience, offering a \xe2\x80\x98Gold service\xe2\x80\x99 to all customers to show we appreciate their custom, responding in a polite and timely manner with all the required information relating to their order.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

The Customer Operations Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Monitor and manage customer accounts to ensure timely and accurate payment of outstanding invoices
• Review and reconcile customer accounts, ensuring accuracy of invoices, credits, and adjustments
• Contact customers via phone, email, or other communication channels to collect outstanding payments
• Resolve billing discrepancies or disputes by investigating and coordinating with internal teams and customers
• Maintain accurate and up-to-date records of customer interactions, payment status, and collection efforts
• Develop and maintain positive relationships with customers to facilitate prompt allocation details and ongoing business partnerships
• Stay updated with industry best practices and regulations related to accounts receivable and collections

Qualifications

• Good knowledge and understanding of Accounts Receivable and Collection processes
• A good knowledge of SAP and Oracle system preferable
• Recognised qualification preferable

Skills & Abilities

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Remain approachable under pressure
• Knowledge and ability to use relevant internal systems
• Act with integrity, tact and diplomacy
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent customer service skills
• Self-motivated with the ability to work independently and meet deadlines
• Strong organisational skills and ability to manage multiple tasks simultaneously
• Ability to be flexible within role
• Excellent oral and written communication skills

Additional Information

Alongside a competitive salary, Informa also offers the following employee benefits:

• Season ticket loan & Cycle2work
• Money purchased pension scheme & life assurance
• Eye care and childcare vouchers
• 25 days annual holiday, increasing to 27 days after 2 years, plus an extra day off for your birthday and another for raising money for charity!
• Bonus leave for getting married and moving house
• Our Learning team supports year-round development, with face-to-face training, mentoring and access to LinkedIn Learning
• Informa\'s colleague Share Incentive Plan matches every share purchased with 2 free shares
• Informa offers a \xc2\xa3250 Healthy Lifestyle subsidy to spend on fitness activities and classes
• You are given permission to take 4 days off per year to volunteer with an approved scheme

We know that sometimes the \'perfect candidate\' doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

Informa