Job Description

Are you an experienced insurance professional who thrives on turning cancellations into conversions and customers into lifelong clients?

Join Manor Financial Advice--a fast-growing, energetic team that's shaking up the protection insurance space in the North West.

We're on the lookout for a confident, self-driven

Collections & Retentions Advisor

who's ready to make a real impact in a business where your work truly matters. This is the

only role of its kind

in our team, so you'll need to bring experience, ownership, and a proactive mindset from day one.

What You'll Be Doing

Retention & Recovery

- Monitor daily lapses, cancellations, and missed payments across our client base. Reach out to reinstate policies and get clients back on track.

Client Engagement

- Make proactive review calls, upsell where appropriate, and build relationships that last.

Policy Management

- Liaise with insurers, manage reinstatement processes, and handle trust documentation.

Sales Opportunity

- Spot cross-sell chances for additional products like home insurance, multi-protect, and more. ?

Win-back Campaigns

- Reconnect with former clients whose policies have lapsed and reintroduce them to protection solutions that fit.

What You'll Bring

? Experience in

life insurance, protection sales

, or

collections/retentions

? Confidence in handling customer conversations over the phone ? Self-motivation--you'll own this function! ? A customer-first attitude and strong attention to detail

Why Join Us?

Bonus & Commission Structure

- Earn what you're worth

Young, Ambitious Team

- Work alongside driven professionals in a supportive, collaborative culture

Generous Holidays

- 20 days plus bank holidays, rising to 25 with service

Cycle to Work Scheme

Work-Life Balance

- We believe in a happy team

Location:

Our office is based in the friendly and well-connected town of Cheadle--easy to reach by public transport or motorway.

Apply now and take charge of a key role in our growing insurance firm.

Job Type: Part-time

Pay: 13.00-14.00 per hour

Expected hours: 16 - 20 per week

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Company pension Cycle to work scheme
Schedule:

Monday to Friday
Experience:

tele: 1 year (preferred)
Work Location: In person