Job Description

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than \xc2\xa38 billion on their Capital on Tap Business Credit Cards.

Collections Officer

The role

The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business.

The role is initially office based with a potential of becoming hybrid after training.

What we are looking for

• Collections experience ideally
• Experience dealing with vulnerable customers
• Working in a regulated environment
• Someone able to dig deeper, ask questions and find the route cause of the problem
• Resilience
• Passion for the customer journey
• Empathy

What you\'ll get in return

• Salary range: \xc2\xa326,000- \xc2\xa330,000 (depending on experience)
• Generous monthly bonuses
• Hybrid working available once competent in role - 1 day WFH 4 in office
• 28 days holiday (plus bank holidays giving you a total of 34 days)
• Opportunities to develop and progress
• Overtime available
• \xc2\xa31000 annual learning budget to spend on your personal development
• Laptops provided
• Monthly social events to suit everyone
• Private Medical Insurance
• Generous annual rewards
• Bring your dog to work
• Free breakfast, lunch, snacks and drinks for everyone
• And lots more!

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission .

If you want to keep updated on future opportunities at Capital on Tap follow our company page .

Diversity and Inclusion

We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.

How to Apply

If you want to progress your career within a fast growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to you within 3 working days

Capital on Tap