Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Certainly. I'll combine the previous version with the new technology innovation section to create a comprehensive job description for the REMS Hub Lead position. Here's the complete JD:

Title:

Colleague Experience Lead, REMS EMEA

Location:

UK, London

Job Overview:

The Colleague Experiences Lead will spearhead the transformation of traditional facilities management into dynamic, human-centric workplace ecosystems across the EMEA region. This role will integrate cutting-edge technology, data analytics, and behavioural science to create adaptive, resilient, and engaging work environments that drive business performance, cultural alignment, and employee well-being for JLL's diverse client portfolio.

Key Responsibilities:

Strategic Ecosystem Development:

Architect a holistic workplace ecosystem strategy that seamlessly integrates physical spaces, digital platforms, and human-centred services

Develop adaptive models that flex with changing business needs, economic conditions, and workforce demographics across diverse EMEA markets

Create frameworks for quantifying the ROI of human experience initiatives in terms of productivity, retention, innovation, and overall business performance

Cross-Cultural Experience Design:

Develop nuanced, culturally-sensitive experience strategies that resonate across the diverse EMEA region

Implement design thinking methodologies to create inclusive workplace solutions that cater to multi-generational and neurodivergent workforces

Pioneer the integration of biophilic design, circadian lighting, and other wellness-focused elements into the workplace ecosystem

Technology Integration and Digital Transformation:

Lead the integration of IoT, AI, and predictive analytics to create responsive, intelligent workplaces

Develop strategies for seamless physical-digital workplace integration, including AR/VR applications for remote collaboration

Collaborate with IT and Cybersecurity teams to ensure data privacy and security in increasingly connected workplaces

Sustainability and Corporate Social Responsibility:

Align workplace ecosystem strategies with ESG goals and circular economy principles

Develop programs that promote sustainable behaviours and reduce environmental impact within managed facilities

Create initiatives that connect workplace experiences to broader community engagement and social impact

Future of Work Research and Innovation:

Establish a cross-functional innovation lab to explore emerging trends in work, technology, and human behaviour

Collaborate with academic institutions and think tanks to conduct original research on the future of work

Translate research insights into actionable strategies and pilot programs for JLL and its clients

Client Advisory and Business Development:

Serve as a C-suite level advisor on workplace strategy and human experience to key clients and prospects

Develop sophisticated business cases and ROI models for human-centric workplace investments

Create and deliver thought leadership content at high-profile industry events and executive forums

Talent Ecosystem Management:

Design and implement a talent ecosystem strategy that integrates full-time employees, gig workers, and AI-driven automation

Develop programs to attract, retain, and develop top talent in workplace experience roles across EMEA

Create cross-functional, agile teams capable of rapid innovation and problem-solving in complex client environments

Risk Management and Compliance:

Develop robust risk assessment frameworks for new workplace technologies and experience initiatives

Ensure compliance with diverse and evolving labor laws, data protection regulations, and health and safety standards across EMEA

Create crisis management and business continuity plans for workplace ecosystems in volatile global contexts

Financial Modelling and Value Creation:

Develop sophisticated financial models that demonstrate the long-term value creation of human-centric workplace investments

Create innovative pricing and contract structures that align JLL's interests with client outcomes

Identify and pursue new revenue streams related to workplace experience and ecosystem management

Required Qualifications:

Master's degree or higher in a relevant field such as Organizational Psychology, Business Strategy, Architecture, or Data Science

15+ years of progressive experience in workplace strategy, organizational development, or related fields

Proven track record of driving transformational change in complex, multinational organizations

Deep understanding of EMEA markets, including cultural nuances and regulatory landscapes

Strong background in data analytics, behavioral economics, and emerging technologies

Exceptional strategic thinking and ability to navigate ambiguity in rapidly changing environments

Outstanding leadership skills with the ability to influence at the highest levels of organizations

Fluency in English and at least one other major European language; additional languages are a significant plus



About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.