Job Description

The Post Office is seeking a highly skilled CMS Manager to join our Digital Delivery & Operations team. The CMS Manager will be responsible for managing all aspects of our CMS (Magnolia) and editorial team to ensure brand positioning, customer experience and commercial objectives are delivered through our www.postoffice.co.uk website.

This is a role for someone who has proven prior experience in working through the upload and publishing of digital accessible content. You will also have a good understanding of HTML as you will be working closely with our digital user experience designers and development teams.

The CMS team works across the following, but not limited to:

• Homepage campaigns
• Adaptations
• Product and campaign assets
• Digital customer journeys
• Articles

Principal Accountabilities

• Lead and manage the CMS& editorial team
• Responsible for overseeing the maintenance of the CMS
• Develop and manage content workflows to ensure the timely publication of high-quality content
• Train and support content executives and editors in the use of the CMS
• Monitor CMS performance and work with the development team to optimise performance and system availability
• Develop and implement CMS policies, ways of working and procedures
• Monitor industry trends and best practices to ensure the CMS remains up to date and competitive
• Ensure compliance of digital assets with appropriate regulation
• Continuous support of content Post Office\'s online platforms (website and mobile apps)
• Planning, scheduling, publishing and maintaining of content pages
• Ensure there are robust history and documentation of published content changes
• Work with various business departments to deliver web content (Marketing, SEO, Trading, Customer Experience, etc)
• Work in collaboration with development and UXD teams to deliver customer experience change
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their role, objectives and own development. Delegate responsibility and expect accountability and regular feedback.

Qualifications, Experience & Skills

• 3-4 years relevant experience in leading a CMS team
• Prior experience working with an enterprise CMS platform
• Organiser in high volume, fast turnaround, deadline driven environment
• Experience as a content manager
• Experience in stakeholder management
• Editorial experience
• Strong technical skills, including experience in HTML, CSS and JavaScript
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• A passion for digital trends
• Experience in SEO guidelines and best practices
• Experience in web analytics
• Results oriented
• Strong customer focus
• Jira/Confluence/Figma experience
• Web accessibility standards

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country\'s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We\'re the UK\'s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK\'s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That\'s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we\'re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We\'re here, in person, for the people who rely on us.

Our Ways of Working underpin everything we do, they are the \xe2\x80\x9cHow\xe2\x80\x9d of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

Post Office