Job Description

Job Title: Cloud Support Engineer

Location: Solihull Office, Hybrid

Salary: \xc2\xa340,000 \xe2\x80\x93 \xc2\xa345,000

Job Type: Perm, full-time (40 hours per week, Mon \xe2\x80\x93 Fri, 08:30 hrs \xe2\x80\x93 17:30 hrs) plus out of hours on-call support.

sales-i are an award-winning tech business, developing sales performance software that is utilised by some of the biggest manufacturing and wholesaling brands out there! With offices across the globe, we pride ourselves on our vibrant and relaxed atmosphere, that is driven by our employees!

Whatever your role you\xe2\x80\x99ll have the opportunity to work with an award winning and highly passionate team, develop personally and make a positive difference to our customers. We have plenty of household name clients around the globe and amazing, employee focused offices.

The Role:

• To work as part of a Technical Operations Team, supporting the Head of Technical Operations in the efficient running and management of internal sales-i IT applications and systems.
• Being an integral part of the Technical Operations team ensuring the business can operate efficiently and securely.

Benefits:

• Highly Competitive Salary
• Pension & Health Cash Plan
• Excellent working environment, with fantastic career opportunities within a growing company
• Great industry to work in
• Healthy snacks and refreshments throughout the day
• Social activities and events

Key result areas:

• Ensuring sales-i infrastructure security standards are monitored and maintained
• Delivery of a controlled, documented, secured and stable internal domain
• GDPR compliance
• Ensuring sales-i production data is backed up in line with the company backup and retention policy
• Delivery of managed builds for all server deployments, both virtual and physical
• Support in securing sales-i environments
• Working with the wider Tech Ops team to ensure all environments are monitored and any issues or breaches are swiftly identified, resolved and closed off
• Working with the wider Tech Ops team to successfully select, build, configure and support a production pipeline to enable to company to deploy code at will to production
• Work with Tech Ops to select, build, configure and commission such tools as are required to support the development and support processes as they evolve
• Working with the appropriate teams, internal and external, to ensure all servers are patched and secure
• Support with implementing and maintaining ITIL standards

Core responsibilities and duties

• Install, configure and manage sales-i products, systems and services
• Working with other departments to deploy sales-i software
• Standardise software builds across sales-i environments, automating where possible
• Using scripts to automate and simplify common procedures where possible
• Being a technical resource for other departments to improve internal processes
• Act as an advisor to the Head of Technical Operations on new technologies and cloud services which may benefit sales-i
• Supporting the build and maintenance of production pipelines
• Manage and maintain cloud infrastructures
• Provisioning new architecture and services through automation
• Documenting cloud infrastructure
• Documenting backup and recovery systems, processes, procedures
• Provide support for any incidents that occur in either production or internal environments according to Tech Ops SLAs
• Investigate and report on incidents as required by the Tech Operations Manager

Qualifications & Experience:

• Either MSCE or MCITP in relevant areas
• Minimum 5 years\xe2\x80\x99 experience building and managing Microsoft Server based environments
• ITIL Foundation

Technical Skills:

• Microsoft Server, SharePoint, SCCM, MDM and DLP tools
• Microsoft Azure solution design and management
• Windows 10/11 Desktop, Office 365 management
• Have experience in using PowerShell to create and run scripts and ability to use understand basic C#
• MS SQL DBA skills to write and run queries to determine issues
• Willingness to work with other systems, including Linux, Networks, FTP, DFS, Comms systems etc.
• Write and update technical documentation \xe2\x80\x93 intermediate level
• Project Management \xe2\x80\x93 basic level

Why Sales-i

Sales-i is a sector defining software company on a mission to create the very best products to support businesses and we are looking for talented individuals to join our journey of innovation and growth.

Whatever your role you\xe2\x80\x99ll have the opportunity to work with an award winning and highly passionate team, develop personally and make a positive difference to our customers. We have plenty of household name clients around the globe and amazing, employee focused offices.

Please click the APPLY button and to submit your CV & Portfolio.

Candidates with experience or relevant job titles of: DevOps Administrator, Systems Developer, Systems Support, Systems Architect, Software Support, Lead Systems Support, Coder, Software Architect, Systems Manager, Coding, Infrastructure Engineer, DevOps Engineer may also be considered for this role.

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