Job Description

:

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \xe2\x80\x93 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your Impact:

You will be assigned to a set of PTC Cloud customers; your main customers are based in UK and other European countries.

You will act as the client Point of Contact for escalations and all PTC Cloud needs

You will deliver state of the art Cloud Services to PTC Cloud customers by managing & executing a repeatable process

You will ensure that our client objectives will continue to be met in the future by building relationships with key customer executives & departmental managers and protecting existing portfolio

Together with our Cloud delivery organization you will ensure a smooth hand over between project mode and Post Go Live mode

Your Day-To-Day:

Ensure long term customer satisfaction with PTC Cloud through high Net Promoter Score (NPS), renewal and expansion

Establish & maintain relevant Governance Model with your customers, partners and the PTC eco-system to ensure smooth long-term partnership

Investigate & understand customers\xe2\x80\x99 internal business processes to assist with their solution strategy long term to proactively anticipate their challenges

Perform recurrent Cloud Service Reviews

Coordinate internal & external eco-system to resolve any outstanding issues for your customers

Identify and cultivate new opportunities by making existing client base aware of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the client

Life at PTC is about more than working with today\xe2\x80\x99s most cutting-edge technologies to transform the physical world. It\xe2\x80\x99s about showing up as you are and working alongside some of today\xe2\x80\x99s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you\xe2\x80\x99ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

PTC