Job Description

Minimum qualifications:

• Bachelor degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  
• Experience coding in one or more languages such as Python, Scala, Java, Go, or similar.
  
• Experience working with technical customers.
  
• Experience building conversational applications with Google Dialogflow or similar products/tools.

Preferred qualifications:

• Experience with modern cloud architectures and technologies.
  
• Experience in technical consulting.
• Experience building applications powered by Large Language Models.
• Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, ect.).

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. AI and Generative AI, in particular, are changing how we interact with technologies. As a Cloud Conversational AI Engineer, you will work with Google Cloud customers to design and to implement conversational interfaces for contact centres, websites, mobile applications, popular messaging platforms, and IoT devices using Google Cloud products. You will work with customers to identify opportunities to apply Conversational AI in their business, travel to customer sites to deploy end to end solutions, and deliver workshops to educate and empower customers. You will work with Product Management and Product Engineering to build and constantly drive excellence in products. Google Cloud accelerates organizations\xe2\x80\x99 ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google\xe2\x80\x99s cutting-edge technology \xe2\x80\x93 all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Be a trusted technical advisor to customers and solve real business challenges with Conversational AI.
  
• Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
  
• Work with Customers, Partners, and Google Product teams to deliver Conversational AI solutions into production.
  
• Coach customers on the practical challenges in Conversational AI, design conversational flows, integrations with third-party systems like contact centers, websites, mobile applications, and popular messaging platforms.
  
• Travel regularly (up to 30%, although we also frequently use video conferencing) in-person for meetings, technical reviews, and onsite delivery activities.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.