Job Description

CLINICAL COORDINATOR

Reporting to

Patient Services Manager

Hours

40 Hours Per Week

Working Pattern

Compressed Hours 10 hr over 4 days

JOB SUMMARY:

The Clinical Coordinator is a pivotal role at Lanserhof at the Arts Club. You will be responsible for ensuring the smooth running and efficiency of all medical appointments within the clinic whilst delivering a first-class service.

You will work under the guidance of the Patient Services Manager and Clinic Manager and work closely with all clinical teams and other key stakeholders. You will be the primary point of contact for patients/members and all medical staff. You will be responsible for liaising with patients, members, consultants, therapists and all necessary parties to coordinate the patient's entire journey.

KEY RESPONSIBILITIES TO THE CLINIC:

Diary management for all external clinicians and therapy services Deliver a high-quality efficient administration/reception service to the clinic Ensure policies and procedures are adhered to in accordance with CQC compliance Establish and maintain excellent working relationships with all staff Produce end of day sales reports to key stakeholders

DUTIES AND RESPONSIBILITIES:

Provide a warm, polite and courteous greeting to all patients Ensure clinical and non-clinical diaries are checked to prepare for the day Maintain accurate patient records Schedule all appointments, send out appointment confirmations and communicate with all relevant parties Handle all enquires via phone, email and face to face with a professional manner providing patients with accurate information of all services and prices Liaison with the membership team to support and facilitate the clinical pathway as part of the member's health journey Liaise with other departments to ensure a smooth journey for all patients Prepare patient invoices on the patient management system and take payments to support the billing process for all medical appointments and Lanserhof products Produce end of day accounts reports Coordinate Screening Plan and relevant bookings Experience of Patient Billing and knowledge of basic accountants Screen all clinical letters and send to patients/clinicians in accordance with GDPR guidance Ensure an informative handover is provided to the administration team and clinical staff Sensitively and appropriately handle complaints complying with the complaints' procedure

REQUIREMENTS:

Essential

2-3 Years Healthcare administration experience Previous medical billing experience Outgoing personality with excellent communication and strong interpersonal skills Previous customer service experience Good timekeeping and prepared to be flexible to meet the needs of the service Excellent organizational skills with good attention to detail and high level of accuracy Ability to work on own initiative as well as part of a team Ability to remain calm when under pressure IT Literate Keen to develop new skills to meet the demands of a new and growing business
Job Type: Permanent

Pay: 32,000.00 per year

Benefits:

Canteen Company events Discounted or free food Employee discount Free fitness classes Health & wellbeing programme On-site gym Private medical insurance Referral programme
Schedule:

10 hour shift Monday to Friday
Ability to commute/relocate:

London W1S 4LT: reliably commute or plan to relocate before starting work (required)
Experience:

Medical / Healthcare Administration: 2 years (required) Customer service: 2 years (required)
Location:

London W1S 4LT (preferred)
Work Location: In person