Job Description

Clinic Receptionist

Ipswich and Bury St Edmunds

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing
outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through
better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the
country. We have significant growth plans over the next few years as we look to establish a national
footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues,
we have been certified as a Great Place to Work\xc2\xae. This is a global benchmark that recognises
employers who create an outstanding employee experience.

Role overview

We are looking for a new Clinic Receptionist to join our Suffolk site. This will be 40 hours over 5 days
per week including weekends on a rota basis.

Our Clinic Receptionists are the face of Newmedica \xe2\x80\x93 they\xe2\x80\x99re often amongst the first people that our
patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is
vital.

It\xe2\x80\x99s a busy role - you\xe2\x80\x99ll be seeing a number of patients each day to check them in, update their information, instil eye drops and assist with booking future appointments and answering any of their queries. You\xe2\x80\x99ll be using a variety of different systems, so we\xe2\x80\x99re looking
for someone who is comfortable using systems and is fairly tech savvy.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic
Receptionists need to be able to put patients at ease. They also need strong communication skills to be
able to explain the purpose of the different tests to ensure the patient understands their
treatment.

This is a great role to progress your personable skills and develop your career down a clinical or administrative path. Newmedica is committed to the growth and development of all our colleagues and the Clinic
Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams
What skills and experience do I need?

We\xe2\x80\x99ll provide training so experience isn\xe2\x80\x99t always needed, but the following things will be
advantageous:

• Previous experience of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this

area * A competent user of all Office 365 programmes & comfortable working on new systems such

as patient record systems or diagnostic programmes. * An excellent grasp of the English language both verbally and in written format

• Experience of dealing with a variety of data for example patient records, GP and patient

correspondence and diagnostic test results * A good team player \xe2\x80\x93 happy to jump in and support others when required

What we\xe2\x80\x99re offering

• A salary of \xc2\xa324,350.00
• 25 days annual leave plus bank holidays
• 1 day of birthday leave per year
• Monthly all-stop days
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7

well-being/counselling/advice service and a retail/technology discount scheme. * An environment where your learning and development is supported through a range of

various learning tools and courses. * Working with a friendly multi-disciplinary team passionate about improving the lives of our

patients * A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity or to request a job description, please
contact suffolk.hr@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants
must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in
the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this
in both the running of our services and how we recruit our staff. We actively encourage applications
from everyone with the essential requirements of the job, regardless of any protected
characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age,
disability, sexual orientation, race, language, religion, ethnic or social origin.

Newmedica